Mandarin Oriental Hotel Group has announced the appointment of ShaoWei Ong as Chief People & Culture Officer, effective 17 March 2025. Reporting directly to Group Chief Executive Laurent Kleitman, she will join both the Executive Committee and the Group Leadership Team, reinforcing the company’s focus on people-centric operations.
Leadership experience
With more than 22 years of experience in human resources leadership, ShaoWei Ong has worked across various industries, including hospitality, banking, fintech, music, and engineering. Her expertise spans HR transformation, organizational design, culture development, leadership training, and digital innovation—aligning with Mandarin Oriental’s strategy of enhancing both employee and guest experiences.
“We are delighted to welcome ShaoWei to Mandarin Oriental. Her extensive experience across multiple sectors, combined with her expertise in leadership and culture transformation, makes her an invaluable addition to our team. We are confident that her vision and insight will inspire our colleagues worldwide and further elevate our legendary service and exceptional guest experiences.” – Laurent Kleitman, Group Chief Executive of Mandarin Oriental
Prior to joining Mandarin Oriental, she was Group Human Resources Director at Jardine Schindler and Livi Bank. Her career also includes leadership roles at Sony Music Group across Asia and the Middle East, the Starwood Academy Asia Pacific in Shanghai, Secoo Group, Wyndham Hotel Group in Asia, and United Overseas Bank (Malaysia).
“It is an honour to join Mandarin Oriental, a brand that epitomises excellence in hospitality at such a pivotal time. I look forward to working with the talented teams across the globe to build on the Group’s legacy, ensuring our people remain inspired and empowered to deliver the legendary service Mandarin Oriental is known for.” – ShaoWei Ong
ShaoWei holds a Bachelor of Arts in Economics from the University of Waterloo and will be based at the Group’s headquarters in Hong Kong.
Strengthening a people-focused strategy
This appointment supports Mandarin Oriental’s long-term vision of prioritizing its workforce as part of its ten-year transformation plan. ShaoWei Ong’s leadership will play a key role in fostering a culture of innovation and excellence across the brand’s global portfolio.
