Breaking The Mould: Independent venues are taking the lead on innovation, while many hotel restaurants and bars are lagging behind and struggling to stay relevant. At the same time, consumer expectations of hotel F&B has shifted from being a secondary amenity to a significant factor influencing overall hotel satisfaction and brand image. Guests now expect high-quality food and beverage offerings, including diverse menus, culinary innovation, and attentive service, impacting their willingness to return and recommend the hotel.
This session aims to challenge hoteliers to rethink the possibilities, and evaluate what they need to do to refresh, reshape and re-energise the perception and positioning of hotel-based F&B outlets. Panelists include Emma Watson, Founder of Emma Watson Studio; Petr Raba, Vice President Food & Beverage Asia Pacific excluding China; and Nicola Lee, Academy Chair of the The World’s 50 Best Restaurants, Southeast Asia (South). The panelists will be joining moderator Sameer Seth, Founder & CEO of Hunger Inc. Hospitality in dicussing the following:
1. How can hoteliers leverage F&B to elevate hotel reputation and drive guests preference.
2. What do independent venues do well, and what can hoteliers learn from the way they operate?
3. How can hotels create a more inspiring and innovative environment for F&B teams, while respecting corporate redtapes?
4. Are there competitve advantages that hoteliers are overlooking or can leverage on, for a positive edge in an overcrowded F&B space?
