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Worldwide: Access Hospitality surveyed 1000 hospitality businesses globally to understand the impact of disconnected tech stacks on business operations.
Businesses represented in the survey included hotels and those in the food and beverage sector.
The survey found that disconnected systems contribute an average of 16 per cent waste of operational costs, and that managers waste an average of 360 hours per year due to disconnected systems.
On average, managers working for hospitality businesses in the UK and Ireland lose 286 hours from using multiple systems, which equates to 36 days per year.
For hotels specifically, the hours wasted on disconnected systems jump to 322 hours a year or 40 days.
Out of all countries surveyed, Switzerland uses the highest number of different systems (5.4) which is costing 470 hours on average in wasted time switching between them.
Within the DACH region, Austria follows in second place, wasting 382 hours switching between different systems – 88 hours less than Switzerland.
The United States, which ranks in joint sixth place with Indonesia, uses on average 4.1 different system which is costing businesses 312 hours in lost time.
Champa Magesh, managing director of Access Hospitality, said: “The findings are eye-opening. Hospitality businesses across the world are still wasting an average of 360 hours a year switching between disconnected systems – time that could be redirected into serving guests.
“However, there’s optimism: almost half of businesses see AI as a way to improve efficiency and streamline daily tasks, while 60 per cent of consumers believe technology has already enhanced their experiences in hospitality.”
The survey findings form part of the 2025 Report: AI in the Hospitality Sector. According to the report, an integrated AI system could save employees over a month (45 days) a year.
The full report can be downloaded here.
Highlights:
• 360 hours are lost per employee annually due to disconnected hospitality systems, according to Access Hospitality.
• 16 per cent of operational costs are wasted on inefficiencies caused by fragmented tech stacks.
• Hotels lose 322 hours (40 days) per year.
• Switzerland and Austria record the biggest productivity losses within the DACH region.
