Why We Treat Our Guests Like Friends – Fernando Calvo, Bohemia Suites Gran Canaria

This article was written by Hospitality Daily Podcast. Click here to read the original article

Aug. 10, 2024

This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue – How Hoteliers Build Profitable Guest Relationships

In this episode, Fernando Calvo, General Manager of Bohemia Suites Gran Canaria, shares insights into creating a luxurious and personalized guest experience that feels like staying with a friend. Listen now to learn about:

Philosophy of Service – Learn about the philosophy of service that emphasizes making guests feel comfortable and at home.
Team Management and Motivation – Discover how the management team encourages staff to feel like hosts and part of the company.
Balancing Professional and Personal Growth – Understand the importance of balancing professional growth with personal life in the hospitality industry.
Guest Personalization Techniques – Explore the methods used to gather guest preferences and tailor their stay accordingly.
Building Long-term Relationships with Guests – Find out how the hotel builds lasting relationships with repeat guests and creates a community.
Handling Feedback and Continuous Improvement – Learn about the importance of listening to guest feedback and continuously improving the service.
Maintaining Quality Basics – Understand why maintaining quality basics is crucial before building additional guest experiences.
Adapting to Different Types of Hotels and Guests – Gain insights into how the type of hotel and guest expectations influence the level of service provided.