In this episode, Jose Cervano, a server at the Top of the Mark bar in the InterContinental Mark Hopkins San Francisco, shares his journey in hospitality and the secrets to making guests feel special.
- Jose’s Journey in Hospitality – Learn about Jose’s 48-year career at the Top of the Mark bar and how he started in the hospitality industry.
- The Iconic Top of the Mark Bar – Discover the history and significance of the Top of the Mark bar.
- Creating Special Moments for Guests – Understand how Jose makes each guest’s visit memorable, from serving soldiers to celebrating birthdays and anniversaries.
- Advice for New Hospitality Workers – Hear Jose’s advice for new associates on providing excellent service and the importance of enjoying the work.
- The Tradition of the “Soldier’s Bottle” – Learn about the unique tradition of the “soldier’s bottle,” a practice that started during World War II and continues to honor military personnel.
- Building Long-lasting Relationships with Guests – Find out how Jose builds lasting connections with guests, leading to lifelong friendships and repeat visits.
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands