The Experience That Earned Us Michelin’s Three Key Distinction – Jeff Wielgopolan, Meadowood Napa Valley

In this episode, we are joined by Jeff Wielgopolan, Service Director at Meadowood Napa Valley. Discover how this extraordinary property became one of only 11 hotels in the United States to receive Michelin’s Three Key distinction for exceptional hospitality.

What You’ll Learn:

• First Impressions Matter: Learn how Meadowood designs its arrival experience to set the stage for an unforgettable stay.
• Feedback is Gold: Understand the importance of collecting and responding to guest feedback to constantly improve the guest experience.
• Long-Term Vision: Gain insights into the long-term thinking that goes into creating a timeless and elegant hospitality experience.
• Personalized Service: Hear about the meticulous attention to detail that makes guests feel uniquely valued and remembered.
• Operational Excellence: Discover the behind-the-scenes efforts that make seamless and magical guest experiences possible.

Join us as we explore the elements that make Meadowood Napa Valley a standout in the hospitality industry and get inspired by what excellence looks like.

Thoughts, questions, suggestions? Send me a text message

This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.

Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.

Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands