How to Lead Multi-Generational Hospitality Teams Well – Bob Gilbert, HSMAI

In this episode, we’re joined by Bob Gilbert, the President and CEO of HSMAI, who shares his thoughts on one of the key trends covered in HSMAI’s 2023 -2024 HSMAI State of Talent Report: leading a multigenerational workforce well.

Listeners will learn about:

• Effective Leadership: Strategies for leading a workforce that includes Baby Boomers, Gen X, Millennials, and Gen Z.
• Leveraging Experience: How to tap into the wisdom and expertise of older workers, particularly those aged 65 and above.
• Generational Differences: Adapting to the unique needs and expectations of different age groups within the hospitality sector.
• Attractive Workplaces: Creating environments that appeal to employees of all ages, with a focus on flexibility and inclusivity.
• Continual Learning: The importance of staying informed and adapting to new trends, such as the gig economy and fractional staffing.
• Practical Advice: Real-world examples and actionable tips for hospitality professionals looking to innovate and improve their talent management strategies.

Tune in to gain valuable perspectives on navigating the challenges of a diverse workforce and foster a culture of growth and learning in your hospitality business.

This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands