Automatic - 10 Minutes News for Hoteliers - Page 11

Stripe Launches Live Agent-Payment Rail for Retail with Etsy, Coach, Urban Outfitters; Hotels Yet to Join

💳 Stripe's agent-payment rail went live on July 1, 2026, and is currently processing real payments for companies like Etsy, Coach, and Urban Outfitters, but not hotels. The Agentic Commerce Protocol was launched last September, followed by an Agentic Commerce Suite in December, and by March, payment tokens extended to Visa, Mastercard, and buy-now-pay-later. Despite these advancements, hotels are yet to adopt the system, as Stripe continues efforts to integrate lodging into this technology.

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4 min

Hotel Chains Invest in AI Tools Focused on Brand Platforms While Travelers Use External Discovery Channels

🖥️ Jul 1, 2026, major hotel chains, including Hilton, Marriott, IHG, and Accor, launched AI tools aimed at direct bookings on their platforms. Hilton's AI Planner launched in March 2026, while Marriott introduced Ask Bonvoy to 283 million members. Despite these investments, brands acknowledge that travelers start on platforms like ChatGPT and Google AI Mode. Hilton's CIO highlighted the need to engage with AI platforms as the discovery landscape evolves, while Choice Hotels emphasizes infrastructure for AI-driven searches.

McKinsey Study: Safety Becomes Top Priority for US, UK, and German Travelers Amid Gulf Conflict

📈 Jul 1, 2026 - McKinsey's report indicates safety is the top priority for travelers in the US, UK, and Germany due to the Gulf conflict, surpassing price and convenience. The conflict results in fewer seats, higher fares, and a $1.8 billion loss in Dubai's hotel revenue. Travelers increasingly rely on human travel agents, not AI, for trip confirmations. Hotels can retain guests by ensuring direct communication and trust, rather than relying on third-party aggregators.

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2 min

Hapi Highlights Data Integration as Key to Effective AI Use in Hospitality Industry Systems

💻 In the hospitality sector, the average hotel operates with over 15 different systems that often don't communicate, leading to data silos. The core issue is not AI, but data management. At Hapi, the focus is on moving the right data to the right place, at the right time, making it accessible across the organization. This enables automations, better decision-making, and more guest-focused service. Conversations on this topic were recently held at HITEC with The Modern Hotelier.

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2 min

Trip.com Reports Two-Thirds of Pre-Booking Queries Focus on Conditions Over Price, Affecting Booking Decisions

📅 June 30, 2026, Japan: Trip.com's AI data shows that two-thirds of pre-booking queries are about conditions like baggage or cancellation, not price. Over three years, real-time use for issues like menu translation and local navigation has surged. The AI's job is moving from discovery to decision-making, shortening hotel browsing sessions significantly. Clear, accessible policies win bookings, highlighting the importance of transparency over vague terms for hotels.

Chase Travel Ranks Sixth in U.S. Travel Sales with $12.6 Billion, Leveraging Loyalty Points Over Inventory

💵 Chase Travel ranked 6th on the 2026 Power List with $12.6 billion in 2025 sales, surpassing CWT. In June 2025, Chase introduced Points Boost, offering up to 2 cents per point for select bookings. By December, "up to 2x" without notice, saw redemption rates drop to 1.65 cents for most hotels. Unlike OTAs, Chase adjusts its currency value, leveraging its 100 million cardholders and cxLoyalty infrastructure to dominate travel sales.

5 min

Google Focuses on Search and Advertising for Hotels, Leaving AI-Driven Booking Infrastructure to Others

💻 Jun 30, 2026: Google uses Gemini to find hotels, linking users to Google Hotels or direct booking pages instead of completing transactions. The GDS system, running for 40 years, uses "pull" technology for real-time bookings, unlike "push" methods like DirectBooker. Structured data from GDS includes a payment settlement layer standardized by HEDNA, HTNG, and OpenTravel. Google's advertising model conflicts with building a neutral booking system, leaving space for others to develop AI-native distribution systems.

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2 min

Visa Launches Travel Platform in 10 Cities, Securing Direct Deals with Louvre, Disneyland Paris, and Printemps

🏠 Visa launched the Visa Destinations platform on June 25, 2026, across ten cities, including Paris, London, Dubai, and New York. More than 150 card issuers promote it. The platform focuses on dining, culture, and shopping, with direct deals for the Louvre, Disneyland Paris, and Printemps. Hotels are accessed via the pre-existing Visa Luxury Hotel Collection. The platform moves hotel decisions to a secondary role, influencing how trips are planned and where cardholders spend.

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2 min

HITEC Interviews Highlight Key Insights on Hospitality Technology and Direct Booking Challenges from Industry Leaders

🏨 David Millili, Jon Bumhoffer, and Steve Carran conducted interviews at HITEC this week. Ryan King from Shiji Group emphasized technology aiding hotel staff. Tim Major, CEO of Operto, discussed challenges in maintaining direct bookings. Will Gilbert from Bodhi highlighted the need for practical AI solutions. Anthony Vita from Revenue Analytics stressed advanced demand forecasting. Jeff Bzdawka from Hapi elaborated on system integration for cleaner hotel operations data. Modern Hotelier Media transforms event content for extended engagement.

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1 min

Apaleo Leaders Discuss Flexible Tech Ecosystems for Hotels in Latest HITEC Podcast Episode

📹 David, Jon, and Steve hosted Philip von Ditfurth and Florian Montag from Apaleo in a recent HITEC episode to discuss hotel tech flexibility. Apaleo supports hoteliers with adaptable tech ecosystems, enhancing operations and guest experiences. CitizenM hotels exemplify tech-driven experiences by prioritizing guest needs over technology for its own sake. The episode highlights the importance of purposeful technology in improving staff efficiency and guest satisfaction. Contact The Modern Hotelier at [email protected] for collaboration. #TheModernHotelier #Podcast #Media

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