Eva Lacalle

What are booking channels? Booking channels or distribution channels are different platforms, whether that is your own website, OTAs (online travel agents), global distribution systems or metasearch engines like Google.…

What is customer service in the hospitality industry? Customer service in the hospitality industry is all about ensuring guests feel welcomed, supported, and cared for at every stage of their…

What are travel agents? Travel agents are tourism professionals who help individuals and groups plan, book and manage travel arrangements, and help suppliers distribute their inventory to a wider market.…

Best ways to optimize a small hotel room A small hotel room is considered to be anything from 150 to 300 square feet (or 14 to 28 square meters), though…

What is communication in the hospitality industry? Communication in the hospitality industry is the way information, ideas, and feedback are exchanged across departments to facilitate smooth operations. It can be…

What is a central reservation system (CRS)? A central reservation system is reservation management software that helps hotels manage their inventory and rates in real time, streamlining the reservation process…

What are hotel rules and regulations? Hotel rules and regulations are a series of guidelines that are agreed upon by the hotel and their guests. The rules are designed to…

What are the types of travelers and how do you get your hotel ready for them? When it comes to hotels, there are universal elements that every guest seeks: a…

What are hotel direct bookings? Direct bookings happen when a guest reserves a room directly with your hotel – whether that’s through your website, by phone, email, or as a…

What are hotel reviews? Hotel reviews are feedback from guests after their stay, offering insights into their experience, from the quality of services to various aspects of the property. These…