Eva Lacalle

What are hotel referral programs? Referral programs reward guests who refer new customers. Every referral comes with a reward, so the more referrals they make, the more they can cash…

What are hotel bidding sites? Hotel bidding sites are a type of metasearch engine. Instead of accepting a fixed price or choosing another property, the guest sets their own price.…

What is hotel housekeeping standard operating procedures?cche Standard operating procedures (SOPs) are essentially step-by-step instructions, policies, and processes that guide your hotel housekeeping operations. They help minimize errors, improve efficiency,…

6 hotel housekeeping tips The smallest details can set your hotel apart. Whether it’s an extra press of the bed linens, a subtle touch of non-chemical room spray, or a…

What is a thank you message? A thank you message, also known as a departure communication, is a simple but powerful way to nurture guest relationships. It’s a note of…

What are hotel guest services? Hotel guest services include all the amenities your hotel offers to enhance a guest’s stay. This can range from the check-in and check-out process to…

What is a hotel report? A hotel report is a document that provides a summary and detailed insights into various aspects of the hotel business, such as operations, performance, and…

10 different types of properties As the saying goes, “Different strokes for different folks.” This couldn’t be truer in the world of lodging. With so many options available, it’s clear…

Why is it important to send check-out messages to your guests? Sending check-out messages is a key part of personalization and shows guests you care. These messages can leave a…

What is hotel occupancy rate? A hotel occupancy rate is a metric that represents the percentage of occupied rooms in your property at any given time. It’s simple to calculate:…