Klaus Kohlmayr

📌 Hoteliers are focusing on technology investments to enhance profitability and net operating income by uniting departments, personalizing guest experiences, and adopting new technologies. Hotels are integrating systems to break down operational silos and improve revenue management, which now includes tracking events and competitor pricing. Personalization strategies involve attribute-based selling and tailored packages, aiming to rival local travel experiences and home-sharing sites. Meanwhile, selecting the right technology amidst a plethora of options remains a challenge, with AI advancements requiring a solid operations and data management foundation before implementation.