Melanie Calabrese

Hotels encounter constantly changing customer preferences, expectations, and behaviours. Businesses capable of delivering excellent hotel quality and creating memorable experiences via personal touches, special amenities, and outstanding customer service are…

Service innovation in the hospitality industry has continuously maintained its status as the backbone of the hotel industry. This is primarily because of hotels’ desire to remain relevant and excite…

Wellness tourism is travelling to maintain or improve a person’s health through spiritual, physical, and psychological activities. Some tourists may participate in well-being-related activities as part of a journey, whereas…

A good hotel promotion can help build trust with your prospective customers, give value in knowledge and enjoyment, and help create customer awareness. With so much competition in the hotel…

The guest experience your customers get in your hotel might affect your income and the image of your hotel. Therefore, providing an excellent hotel customer experience in your hotel may…

In the hospitality industry, trends are constantly changing, thereby presenting you with an opportunity of devising functional strategies and an effective hotel marketing plan. But devising a marketing plan may…

Running a hotel is not a walk in the park! Things can get pretty rough when you are clouded by multiple moving parts: from managing the bar, customer service, and…

For years now, Online Travel Agencies (OTAs) like Booking.com, TripAdvisor Inc, or Expedia, have been the go-to booking websites for most travelers. Amidst intense competition in the hospitality industry, it…

If you’re trying to scale the heights of the hospitality industry, consider adopting intelligent tools that will ease your daily tasks and generate revenue at the same time. One tool…

2) Debit/refund a payment directly from Amenitiz Once the customer processes the payment with you, his debit card is recorded in his file. So when he comes to your property,…