How We Use Retail & Spa To Delight Our Guests – Amy Mullins, KSL Resorts

For so many people, spas, wellness amenities, retail outlets, and shopping are a big part of the fun of staying at a hotel or resort – so are you making the most of these as a hospitality provider? Amy Mullins is Vice President of Retail & Spa for KSL Resorts, and in this episode, you’ll hear the opportunities she sees for showing hospitality through attentive service, the power of selling things that delight your guests and enhance your brand, trends she sees in spa and wellness – and her unconventional approach to recruiting.

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This episode is brought to you with support from Ecodrive, which is helping hospitality companies cut costs and reach their sustainability goals simultaneously. They do this by incentivizing your guests to skip daily housekeeping by planting a tree or pulling a pound of plastic from the ocean for every housekeeping service skipped. Hotels working with Ecodrive are saving $15-25 per room in housekeeping costs, which can add up to hundreds of thousands in annual savings. Check out their cost savings calculator to see how much you could save in housekeeping costs by planting trees with Ecodrive, and email hotels@ecodrive.community if you want to learn more.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands