Changing how hotel PMS technology integrates with external data will give hotel staff instant insights to guest preferences and will allow for next-level service.
BERLIN, Germany. February 13, 2024 – Shiji, the global hospitality technology innovator, proudly announces the seamless integration of Shiji ReviewPro data into its PMS dashboards. This initiative aims to streamline operations for hotel teams, recognizing the pivotal role of the front desk in shaping guests’ first impressions and overall experiences. By integrating ReviewPro data into the Shiji Enterprise Platform PMS dashboard, hoteliers can equip staff with valuable insights into guest satisfaction levels, preferences, and feedback.
Strengthening front desk operations allows hoteliers to enhance guest experiences from the moment of arrival, fostering positive interactions and increasing the likelihood of guest loyalty and repeat visits. With real-time access to guest information right at check-in, staff can personalize interactions, anticipating guest needs, and promptly addressing any concerns, thereby, delighting guests with an unparalleled level of service.
“Empowering hoteliers is at the heart of our mission. By integrating ReviewPro’s data into our PMS, we’re revolutionizing hospitality management, arming teams with insights to deliver unparalleled guest experiences,” says Wietse Bijzeit, Vice President, Global Solutions Architect at Shiji. “Our goal is to make it easier for hotel teams to work, the deep integration makes the data available where needed, avoiding the need for multiple windows and screens. It is just the beginning of many”.
ReviewPro is Shiji’s leading guest intelligence solution that allows hotels to capture and analyse guest satisfaction scores and feedback at various levels, including hotel chain, specific properties, or individual stays. The integration provides specific breakdowns of guest sentiments, enabling staff to address concerns and capitalize on positive feedback, ultimately elevating guest satisfaction levels. Learn more about Shiji Enterprise Platform here.
About Shiji
Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information visit shijigroup.com.
