Chapters
00:00 – Intro
01:18 – Growing up in hospitality
03:20 – Lessons from working at Unilever
04:50 – Working at IHG
07:18 – First impressions at IHG
10:43 – Career advice & mentorship
13:46 – Lessons from implementing tech at IHG (WiFi project)
22:30 – Hotel owner’s perspectives on technology
25:49 – Piloting tech & innovation
27:03 – Central planning vs independent decision making
29:57 – Why hoteliers need to meet with technology providers
31:57 – Reasons for attending events and networking
33:42 – The role of “mavericks” in moving hospitality forward
35:51 – Winners vs losers in hospitality
39:12 – Learning from case studies
