In today’s digital-first world, your hotel’s website is more than an online brochure. It’s the first touchpoint, a revenue driver and a stage for your brand. Yet, too many hotel websites are failing to live up to that potential.
Here’s the truth: most hotel websites have a digital blind spot. They look nice on the surface but fall short in delivering what matters – engagement, accessibility and a seamless user experience that mirrors the brand.
So, why are so many hotel websites missing the mark?
1. Lack of Accessibility
The stats are eye-opening. In the U.S., 20% of the population has a disability that affects their internet usage. That’s one in five potential guests. If your website isn’t accessible, you’re leaving that market on the table.
But accessibility isn’t just a legal checkbox. It’s a brand choice. Making your website accessible shows that your hotel is inclusive, and that can set you apart in a competitive market. Plus, accessibility improvements boost SEO, increasing visibility and bringing in more direct traffic.
2. Misalignment with Guest Expectations
Hotel websites are the virtual front door. Yet, many are slow, hard to navigate or lack a smooth mobile experience. Today’s guests don’t just browse from desktops. They’re using mobiles, and expecting a smooth, immersive experience that represents your brand.
Your website should:
– Load fast – Guests won’t stick around for slow pages.
– Be mobile-friendly – Bookings from phones are climbing, so your site must adapt seamlessly.
– Deliver the brand experience – Guests should feel connected to your property before they even book.
3. A “Set It and Forget It” Mindset
Unlike static brochures, websites must evolve. Technology, guest expectations and even regulations are constantly shifting. Treat your website as a dynamic asset – something that adapts, grows and evolves with your brand.
Amazon’s approach is instructive. They don’t make sweeping changes overnight; they make continuous, small improvements. Hotels should do the same. Think of your website as a service – not a one-time investment. Continually adjust, optimize and improve.
The Bottom Line
Most hotel websites aren’t just websites – they’re untapped brand opportunities. They can be profit engines, delivering direct bookings, building loyalty and strengthening brand equity. But, that only happens if they’re designed and maintained with intention.
Your website isn’t just about showcasing rooms. It’s about creating an experience that begins the moment a guest clicks on your homepage.
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