Welcome to the Guest Experience
Benchmark Report 2025 – Year
in Reviews
We are excited to announce that the Yearly Edition of the
Guest Experience Benchmark Report is finally here!
Discover how 2024 sets a new benchmark for hotel review
performance. This report analyzes 39M+ reviews from
11,200 properties across 61 sites and 68 languages,
offering key insights into guest sentiment and industry
benchmarks to drive strategic decisions.
