Shiji Insights

Hotel digital transformation has moved from a strategic ambition to an operational requirement. For hotel groups, the focus is no longer on adding more systems. Instead, the priority is building…

Global & regional guest experience trends Based on 42 million reviews from 12,000 hotels worldwide, this year’s report reveals how guest satisfaction continued to rise in 2025, even during record-breaking peak travel…

“The future of luxury is emotional, or it won’t exist.”  This is how Jordi Caralt Coloma, Corporate General Manager of Hidden Hotels, defines the next era of high-end hospitality: one…

This book is a collection of monthly hotel sales and guest service training articles written by Douglas Martin Kennedy from 1996 to 2012 and published worldwide in industry trade journals…

Unlike traditional PMS systems, Daylight PMS simplifies the set-up and management of multiple properties for hotel groups and chains, allowing for centralized configuration updates, rapid deployment, and scalability across global,…