Hotel Tech Integration: Why It’s Still Broken (And How You Can Fix It) – Steven Marais, Noble House Hotels & Resorts

In this episode, Steven Marais, Vice President of Rooms at Noble House Hotels & Resorts, shares insights on simplifying hotel tech stacks, the challenges of integrations, and the journey towards a more unified, cloud-based technology foundation.

We cover:

• (00:56) Steven’s role and responsibilities 
• (02:08) The importance of interfacing in hospitality tech
• (03:52) Challenges with legacy systems and new tech
• (05:01) Preparing for a future with more AI
• (05:56) Standardizing the tech stack across properties
• (07:33) Building partnerships with tech companies
• (08:58) Evaluating and choosing the best tech partners

A few more resources:

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands