What’s coming next — from AI agents to regenerative practices — and why hoteliers need to prepare
Dec 1, 2025
The EHL Insights Report: Hospitality Outlook 2026 lays out five major trends that are set to define the hospitality industry over the coming years. Drawing on academic research and input from senior industry leaders, the report argues hospitality is entering a phase where technology, sustainability, and human-centred leadership converge to reshape guest experience, operations, and workplace culture. Rather than incremental change, EHL frames this moment as a strategic inflection point — offering both significant opportunities and challenges for operators, leaders, and innovators.
Key takeaways
- AI agents as service multipliers: Autonomous AI tools — far beyond simple chatbots — will handle tasks like room allocation, maintenance scheduling, and housekeeping optimisation. This automation can streamline operations and free staff to focus on human-touch service and creative guest engagement.
- Food reimagined: sustainability meets tech: Hospitality is rethinking food from sourcing to production. Innovations such as traceability (e.g., blockchain), sustainable sourcing, and novel production techniques (even “edible robots” in experiments) are redefining how food is created, served, and experienced.
- Human-centric leadership becomes essential: As talent shortages and changing workforce expectations (especially among younger generations) intensify, hotels must embrace empathetic, inclusive, transparent leadership to attract and retain staff. Traditional hierarchical models are giving way to more collaborative and purpose-driven cultures.
- Immersive experience economy takes hold: Guests increasingly seek immersive, multisensory, and co-created experiences instead of passive consumption. Hospitality venues are thus evolving into experience platforms — using storytelling, sensory design, gamification, even virtual reality — to deliver lasting emotional connections.
- Regenerative hospitality, not just sustainable: Rather than merely reducing harm, the focus is shifting toward “net-positive” impact — giving back to communities, ecosystems, and cultural heritage. Hotels are being reimagined as living systems embedded in their social and environmental context.
- Market growth remains strong but demands agility: The global hospitality market continues to grow (from US$ 4.90 trillion in 2024, with a projected CAGR of 5.3%), but operators will need to adapt to evolving guest expectations, labour dynamics, and regulatory pressures.
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