Larry Mogelonsky P. Eng.

🏨 In the 1920s, Great Britain had roughly 30,000 butlers, but today there are only about 5,000 trained butlers in the UK. The Lanesborough Hotel in London has assigned butlers to each guest since the early 1990s. The Ritz-Carlton and other luxury hotels like The St. Regis Rome and The Savoy London enhance guest experiences with butler services. This service increases average daily rates (ADRs) but requires highly trained staff, highlighting a competitive edge in the luxury hotel market.

💸 In 2026, net revenue in hospitality involves subtracting direct sales deductions from gross revenue. For example, a hotel with $100,000 gross revenue from 500 room nights at a $200 average daily rate subtracts $5,000 for returns, $3,000 for discounts, and $2,000 for allowances, resulting in $90,000 net revenue. Tracking is facilitated by reconciling daily through Property Management Systems (PMS) and using spreadsheets or revenue software for automation.