CHICAGO — The Hotel Communication Network (HCN) will showcase its breakthrough business model that allows leading hoteliers in major centers to acquire leading edge tablet technology free of charge this week at the third annual Nevada Hotel & Lodging Association (NHLA) Technology Conference. To be held December 3 at UNLV Black Fire Innovation, the Silver-level sponsor will introduce a series of technology “firsts” at Table 3 that deliver convenience and personalization the likes of which the hotel industry has never seen before.
HCN tablets are not just another in-room device — they are intelligent, interactive, revenue-driving hubs that give travelers complete mobility to personalize their stays, from check-in to check-out. Even more exciting is our compelling value proposition that brings this tablet technology to hotels at no cost through a first-of-its-kind revenue-based program and strategic media partnerships that also include revenue-share potential from targeted brand advertising. This revenue model enables operators to deploy premium guest communication and engagement tools without capital expenditure or budget impact. Now digital concierge technology is not only accessible, but also highly affordable — especially for hotels that may have had to cut their in-person Concierge service and now are experiencing increased phone call volume at the front desk. Bob Tomko, HCN VP of Sales
HCN’s new revenue model comes with zero hardware purchase cost, zero software licensing cost, zero maintenance or upgrade cost, and it is fully managed and supported by HCN’s nationwide operations team. HCN is the only major provider able to offer such comprehensive technology through a no-cost structure, helping hotels modernize rapidly while maintaining full financial flexibility.
Through its recent acquisition of Crave Interactive, HCN is offering the most extensive and future-proof guest experience ecosystem on the market. This combined technology stack now enables more sophisticated in-room personalization; enhanced interactive guest directories; broader integration options with PMS, POS, and guest messaging systems; and a fortified roadmap for scalable AI, automation, and integrations.
HCN has become ‘The World’s Concierge,’
Tomko said. Both the HCN Tablet and its QR-based digital engagement solution are empowering hotels to deliver personalized, high-impact guest services without the operational strain of traditional concierge or front-desk models.
Must-See ‘Firsts’ at Table 3
While at the NHLA Technology Conference, attendees are encouraged to stop by Table 3 to see:
- The first human-like, multilingual, voice-enabled Agentic AI Concierge — offering natural, always-available guest interaction.
- The first ad-subsidized tablet platform — available at highly subsidized rates, with revenue-share potential from targeted brand advertising.
- The first platform that mirrors in-room tablet content to guests’ mobile phones, enabling every traveler to take the AI Concierge with them wherever they roam (on-site and off-site) to serve as a personal assistant throughout their stay.
- First-of-its-kind media and entertainment integrations — including free global magazine access via Zinio and 20 channels of licensed music from Stingray.
- A brand-sponsored beverage sampling program — welcoming guests with a complimentary signature cocktail at check-in.
- A fully hosted, outsourced digital dining platform — enabling direct ordering from local, hotel-curated restaurants.
Live demos of these features will be occurring throughout the day. HCN staff will walk IT leaders through each module, backend feature, and customization option showcasing how HCN elevates guest satisfaction while unlocking operational efficiency.
More Firsts to Come …
Soon, HCN will announce four additional groundbreaking partner programs designed to make its tablets the most comprehensive digital guest service tool in hospitality, including Ticketing to over 7 million live concerts, theatre, and sporting events, HCN’s “LocalShops” customized digital compendium, Guest Tour Packages, and AI-Powered Itinerary Planning.
Nevada’s hotels are among the most luxurious, technologically advanced properties in the world — making them natural early adopters of HCN’s next-generation guest engagement ecosystem,
Tomko said. Our AI-powered concierge service mirrors the coveted onsite Concierge Services of the past with personalized guest journeys and frictionless experiences built in. This is a new standard for modern hospitality. We encourage event attendees to stop by the HCN table to experience how this technology is reshaping convenience, elevating guest satisfaction, and empowering staff through intelligent automation. Properties committed to staying ahead of guest expectations and leading the industry in digital innovation will need to see it to believe it.
About The Hotel Communication Network (HCN)
Hotel Communication Network (HCN) is the hospitality industry’s leading provider of in-room guest engagement and monetization platforms. Following its acquisition of Crave Interactive, HCN now operates the largest global network of smart hotel tablets and mobile solutions, seamlessly integrating guest services, hotel operations, and contextual media delivery. The combined platform delivers personalized digital concierge services, revenue-generating programmatic advertising, and strategic brand activations at scale. HCN supports major hotel brands across North America, Europe, and the Middle East, offering a turnkey solution that enhances the guest experience while unlocking new revenue streams for hotel operators. For more information, visit www.hcn-inc.com.
