The traditional booking process of selling the room first and then offering ancillary services should be redesigned to allow the guest to review and then book according to their priorities
May 16, 2024
A seamless and straightforward booking process, including easy site navigation and payment systems, creates a strong first impression for guests and enhances their overall experience. At this stage, guests also appreciate prompt responses to inquiries and additional inspiration for their upcoming trip.
Key takeaways
- Targeted information: Travelers are looking for specific information that addresses their questions and needs. By providing relevant content, hoteliers can ensure that online visitors quickly find the answers they need;
- Personalization and localization: By tailoring content to the specific needs of different audiences and engaging with them, hoteliers can deliver a personalized experience;
- Influencer marketing and community building: Bookings are often influenced by recommendations from online influencers. Hoteliers should engage with influencers and their followers by providing high-quality, visual content.
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