A Road Trip with James Lemon with Career and Innovation Lessons from his Journey from IHG Strategist to Global Technology Leader

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Chapters

00:00 – Intro

01:18 – Growing up in hospitality

03:20 – Lessons from working at Unilever

04:50 – Working at IHG

07:18 – First impressions at IHG

10:43 – Career advice & mentorship

13:46 – Lessons from implementing tech at IHG (WiFi project)

22:30 – Hotel owner’s perspectives on technology

25:49 – Piloting tech & innovation

27:03 – Central planning vs independent decision making

29:57 – Why hoteliers need to meet with technology providers

31:57 – Reasons for attending events and networking

33:42 – The role of “mavericks” in moving hospitality forward

35:51 – Winners vs losers in hospitality

39:12 – Learning from case studies