US inbound tourism continues to decline
New visa fee looms as inbound travel slides for sixth month, with steep declines from India and Europe raising fresh concerns for the tourism industry Sep 18, 2025 U.S. government…
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Kayak bets on AI search to change booking behavior
Travel platforms rush into conversational AI, but travelers may not follow as quickly Sep 18, 2025 Kayak will roll out an AI-powered natural language search tool within two weeks, positioning…
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Airbnb is getting serious about boutique hotels
Independent properties move center stage as Airbnb seeks new growth Sep 18, 2025 Airbnb is making hotels a core part of its platform strategy, prioritizing boutique and independent properties to…
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Recovering Lost Revenue: A Hotel Operator’s Guide to Financial Reconciliation
Revenue leakage is one of the most overlooked challenges in hospitality finance. Overpaid OTA commissions, mismatched credit card transactions and chargebacks often go unnoticed, and drain profits every day.
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Fairmas Appoints Chiara Gianformaggio to Drive Growth in the Italian Hospitality Market
Fairmas, a leading provider of financial planning and analysis software for the hospitality industry, is pleased to announce the appointment of Chiara Gianformaggio as Business Development Manager, Italy. This strategic move marks a significant step in Fairmas’ international growth strategy, with a focused commitment to the dynamic and evolving Italian hospitality market.
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How Swiss Deluxe Hotels redefines luxury hospitality with tech
In this week’s episode of Hotel Moment, Wilhelm Luxem, Head of Quality Commission at Swiss Deluxe Hotels, joins Revinate CMO Karen Stephens with several reasons why hoteliers have the best of both worlds.
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Updating Your Google Business Profile
Learn how to update your Google Business Profile (GBP) – formerly known as Google My Business (GMB) – and why it’s important to keep it up-to-date.
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HOSPACE 2025 gathers momentum as more high-profile speakers confirmed
The Hospitality Professionals Association (HOSPA) has announced further details for HOSPACE 2025, as anticipation builds for what promises to be a landmark 20th edition of the UK’s leading hospitality conference.
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CBRE Hotels Canada Industry 2026 Outlook
CBRE Hotels prepares annual industry outlooks for the Canadian accommodation industry. This release details CBRE’s 5-year national outlook, an updated 2025 forecast, and the 2026 outlook for 13 Canadian major markets and the provinces.
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AI May Hallucinate… So Do People
One of the reasons customers are concerned about or even scared of AI is that it has been known to provide incorrect answers. The result is frustration and concern over whether to believe any AI-fueled technology. In my annual customer service and customer experience research, I asked more than 1,000 U.S. consumers if they ever received wrong or incorrect information from an AI self-service technology. Fifty-one percent said yes.
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