Automatic

TrustYou's CEO envisions moving from fragmented guest communication to unified conversational AI that maintains context across all channels and touchpoints.

The 76-room flagship will occupy a 1905 landmark building near Bryant Park and introduce The Wolseley restaurant to the US market.

The article argues hotels should prioritize AI discoverability over transaction infrastructure, as being recommended by AI systems is the gating factor for bookings.

The author advocates distilling your customer problem-solving into one word for marketing clarity, using "retention" and "inconsistency" as examples.

Europe's largest hostel group hires three sales managers for France, UK, and Scandinavia, targeting 75-80% occupancy rates and 600,000+ overnight stays.

Michael Grove will analyze the gap between hotel revenue growth and profit margins using global data, sharing strategies to optimize both metrics.

U.S. Travel Association welcomed Global Entry's reopening while urging Congress to support unpaid TSA officers during the shutdown.

Shiji's POS system has been operational since July 2024 on the luxury train route between Bangkok and Singapore, streamlining dining operations.

The report analyzed 2.8 billion emails and 4.3 million calls globally, revealing newsletters achieve 33.6% open rates and cart abandonment campaigns convert at 5-6%.