Eva Lacalle

What are guest services? Guest services include all the interactions, amenities, and assistance a hotel provides throughout a guest’s stay. This covers everything from a warm welcome at reception to…

What is hotel check-out? Hotel check-out refers to the process guests go through when they leave a property. It typically includes settling any payments, returning room keys (or revoking digital…

What is a hotel reviewer? At its core, a hotel reviewer is someone who stays at a hotel to provide an honest, unbiased evaluation of their experience. From the moment…

What are OTAs for hotels? OTAs (Online Travel Agencies) are third-party platforms where travelers can search, compare, and book accommodations. They provide hotels with a broad audience and a strong…

A global distribution system (GDS) is a platform that acts as a bridge between travel agents and service providers like hotels. By uploading your inventory, availability, and rates to the…

What is hotel management software? Hotel management software (HMS) is designed to simplify and centralize daily operations for hoteliers. It automates core tasks such as room bookings, payments, inventory management,…

What are hotel referral programs? Referral programs reward guests who refer new customers. Every referral comes with a reward, so the more referrals they make, the more they can cash…

What are hotel bidding sites? Hotel bidding sites are a type of metasearch engine. Instead of accepting a fixed price or choosing another property, the guest sets their own price.…

What is hotel housekeeping standard operating procedures?cche Standard operating procedures (SOPs) are essentially step-by-step instructions, policies, and processes that guide your hotel housekeeping operations. They help minimize errors, improve efficiency,…

6 hotel housekeeping tips The smallest details can set your hotel apart. Whether it’s an extra press of the bed linens, a subtle touch of non-chemical room spray, or a…