Eva Lacalle

What are direct bookings? Direct bookings occur when a guest books directly through your hotel’s website, social media channels, or any other direct channels you have set up, such as…

What is a PMS? A PMS or property management system is a hospitality software used by hotels to manage operations, including (but not limited to) reservations, rate management, housekeeping, and…

What is a direct booking website? A direct booking website is a website that is owned and operated (in this case) by your hotel. With the implementation of a booking…

What are booking channels? Booking channels or distribution channels are different platforms, whether that is your own website, OTAs (online travel agents), global distribution systems or metasearch engines like Google.…

What is customer service in the hospitality industry? Customer service in the hospitality industry is all about ensuring guests feel welcomed, supported, and cared for at every stage of their…

What are travel agents? Travel agents are tourism professionals who help individuals and groups plan, book and manage travel arrangements, and help suppliers distribute their inventory to a wider market.…

Best ways to optimize a small hotel room A small hotel room is considered to be anything from 150 to 300 square feet (or 14 to 28 square meters), though…

What is communication in the hospitality industry? Communication in the hospitality industry is the way information, ideas, and feedback are exchanged across departments to facilitate smooth operations. It can be…

What is a central reservation system (CRS)? A central reservation system is reservation management software that helps hotels manage their inventory and rates in real time, streamlining the reservation process…

What are hotel rules and regulations? Hotel rules and regulations are a series of guidelines that are agreed upon by the hotel and their guests. The rules are designed to…