Why rising guest expectations are accelerating the shift to standardized, tech-enabled operations
Nov 28, 2025
The vacation rental industry is entering a new phase defined by consolidation, higher guest expectations and early but uneven adoption of artificial intelligence. Industry leaders Sharad Sundaresan of Homescreen and Eric Goldreyer of Savvy argue that professionalization is now essential as travelers increasingly expect hotel-level reliability when booking short-term rentals. While AI tools are emerging to reduce manual work and operational friction, many hosts still find current solutions overwhelming rather than helpful. Yet both executives see strong long-term potential for AI-driven personalization and streamlined operations as the sector continues to mature.
Key takeaways
- Consolidation is driving greater consistency: Larger operators and mergers are creating more standardized service levels across properties, helping meet rising guest expectations.
- Guests demand professional support: Travelers booking STRs want a reliable point of contact and reduced anxiety, especially when traveling in groups or facing higher-stakes stays.
- AI adoption remains early and uneven: While hosts are experimenting with AI tools, most do not yet find them helpful, with nearly half describing them as overwhelming.
- Operational inefficiencies persist: Hosts still spend significant time — over eight hours per week on average — managing listings due to ongoing manual processes and fragmented systems.
- AI’s promise lies in action and personalization: Leaders believe the next wave of AI will execute tasks, reduce friction and deliver personalization based on guest preferences.
- Professionalization will shape the future of small operators: As Airbnb grows and hotels and STRs converge, smaller hosts may need to adopt professional tools and standards to remain competitive.
Get the full story at PhocusWire
