Clay Bassford

To help hoteliers, revenue managers, IT teams visualize their current distribution technology and to map out the distribution technology strategies for the coming year(s). We have created a version of…

Looking ahead, Point of Sale or POS systems for hospitality will be shaped by the confluence of data and interoperability.  Data, understanding guests’ interests, behavior, and history, allows staff to…

Over the past several years, there has been a constant debate around automation in hotels and the dilemma between human interactions and machines. While hotels are a relationship-based service industry,…