Why Your PMS Security is a Business Liability
Recent headlines from Italy offered a stark reminder of the stakes involved in hotel technology. A data breach at an Italian hotel group exposed the personal documents of over 70,000…
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Editorial Team
63 posts
Hidden Tech, Visible Impact: Hotel Landscapes Reimagined
An interview with landscape architect Victoria Cobeña on creating sustainable, experience-driven hotel outdoor spaces. Introduction Hotel outdoor spaces are no longer an afterthought; they are now central to the guest…
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HTL Hoteles Is Balancing Technology and Human Touch
In an age of automation, the human touch remains the most valuable asset in hospitality. This challenge is especially acute in volatile markets like Argentina, where adaptability is paramount for…
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Q2 2025 Guest Experience Benchmark Infographics
Sign up for emails on hospitality industry insights Never miss an insight. We’ll email you when new articles are published. Shiji Group @media only screen and (max-width: 319px){ #zcOptinSuccessPopup{ width:100%…
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The Future of Hotel F&B Technology
The most significant barrier holding back hotel F&B isn’t cost, but comfort, a deep-seated comfort with outdated systems. It’s the notepad by the pool, the clunky POS terminal, and the…
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Decoding Guest Feedback: Insights on AI and Review Trends for Hoteliers
The world of guest reviews is constantly moving. New technologies are changing how guests share feedback. They also change how hotels manage their online reputation. It is a critical part…
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Unpacking the Guest Experience: Insights for the Modern Hotelier
I recently had the pleasure of sitting down with Araceli Budia, Senior Manager of Global Digital & Guest Experience at Palladium Hotel Group. Our conversation peeled back the layers to…
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How Values and Tech are Reshaping Travel in 2025 and Beyond
Gen Z and Millennials spearhead a significant shift in the travel industry. They demonstrate how values and tech are reshaping travel in 2025 and beyond. Understanding the evolving travel trends…
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Hotel Distribution Technology Chart 2025: From channels to ecosystems
Mapping out the consolidation, innovation, and strategic priorities reshaping hotel tech: from upselling and social commerce to AI, API-first design, and advances in hotel distribution technology. The hotel technology landscape…
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The Human Element in a Digital Age
Successfully leading in today’s hotel industry requires more than a single expertise; it demands a careful blend of deep-seated service passion, operational wisdom, and an innovative spirit that shapes the…
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