Editorial Team

The world of guest reviews is constantly moving. New technologies are changing how guests share feedback. They also change how hotels manage their online reputation. It is a critical part…

I recently had the pleasure of sitting down with Araceli Budia, Senior Manager of Global Digital & Guest Experience at Palladium Hotel Group. Our conversation peeled back the layers to…

Successfully leading in today’s hotel industry requires more than a single expertise; it demands a careful blend of deep-seated service passion, operational wisdom, and an innovative spirit that shapes the…

Beyond the check-in desk, a digital revolution is fundamentally reshaping hospitality, demanding leaders rethink core systems like the PMS. Consequently, decisions around PMS and distribution strategies are fundamental to competitiveness,…