How Intelligent Systems Will Drive Hotels Into The Future
If the last decade of hospitality tech was defined by gathering data, the next era will be defined by what that data can finally do on its own. Despite years…
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Editorial Team
78 posts
The Rise of Agentic AI in Hospitality: Moving From Search to Action
The digital landscape of travel is shifting beneath our feet. For the past two decades, the battleground for hotel bookings has been the search engine results page. Hoteliers have spent…
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Reclaiming the Core: Why Modern Property Management Systems Define the Next Era of Hotel Intelligence
The past three years have reshaped the role and expectations of modern property management systems in ways few could have predicted. When the 2022 IDC MarketScape PMS report was released,…
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The Implementation Playbook: Part 1 of a 5‑Part Series on Hotel PMS Rollouts
Making Change Work: A Conversation with Ryan King on Hotel PMS Implementation and Leadership This article is the first installment in The Implementation Playbook, a new Shiji Insights series examining…
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Budget Season 2026: Why guest data is your most valuable planning tool
As budgeting season rolls around, it’s easy for hoteliers to fall back on familiar habits: looking at last year’s numbers, trusting gut instincts, or relying on the usual KPIs. But in today’s fast-changing…
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Leading with Purpose: A Conversation with Andreas Magnus of Kempinski Hotels on Luxury Hospitality
In the world of luxury hospitality leadership, few professionals embody the balance of global perspective and local authenticity as well as Andreas Magnus, General Manager of Kempinski Palace Engelberg. With…
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Hospitality Revenue and the Power of Human-Driven Technology
When it comes to revenue management technology, few voices carry the authenticity and experience of Adrienne Hanna, Founder and CEO of Right Revenue. With over three decades in the travel…
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From Bellboy to Boardroom: Leadership, Technology, and the Human Side of Hospitality
Like many seasoned professionals in the industry, Felipe Ríos Romo, CEO and Founder of Beyond Hospitality Business, began his career at an early age, helping in his family’s small bed…
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How Integrated Hotel Technology Complements Distribution Strategies
Travelers today are demanding more from their hotel experiences. The way they search, book, and stay is shaped by digital touchpoints, and technology is at the heart of every interaction.…
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Emotion, AI, and the Human Touch: Insights from Sébastien Félix of Influence Society
We spoke with Sébastien Félix, CEO of Influence Society, about the fast-changing role of artificial intelligence in hospitality. Working closely with boutique and luxury hotels, Sébastien sees firsthand how AI…
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