Editorial Team

Takeaways Guest expectations are rising: Value perception has shifted, with personalisation becoming a key driver of satisfaction. Mid-tier hotels outperform luxury properties: Competitive pricing and service enhancements attract more guests.…

2024 was another bustling year for the hospitality industry. As we close for the year, we thought we’d briefly look back and celebrate the incredible strides hotels and technology leaders…

Booking.com is a leading review generation source in the majority of the world’s markets. Now, it is introducing significant updates to its review scoring system, and this change marks a…