Editorial Team

6 min

Hotelatelier’s secrets to exceptional guest experience and reputation with Susana Romero Expósito

Hotelatelier, a leading hospitality group with 38 hotels across Spain and Portugal, has mastered the art of delivering unforgettable guest experiences. Since 2014, they’ve embraced a bold, customer-centric approach that…

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4 min

The Keys to Successfully Positioning Your Hotel Brand

Maintaining a distinct brand identity is more challenging than ever in today’s highly competitive hospitality landscape. Differentiation becomes crucial with new hotel brands constantly launching, consolidating, and diversifying. How do…

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4 min

Guidelines for Managing Guest Conflict and Preventing Negative Online Reviews

Dealing with guest conflict is one of the toughest challenges employees face in the service industry. If mishandled, an on-property complaint can escalate into a negative online review. These reviews…

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4 min

Post-Olympics Hospitality Insights: Pricing, Trends, and Guest Satisfaction from Paris 2024

The 2024 Paris Olympics posed unique challenges and opportunities for the hospitality sector. During a recent webinar moderated by André Baljeu from techtalk.travel, Lighthouse Director of Hospitality Research Blake Reiter…

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3 min

The RFP Process

A Request for Proposal (RFP) is a critical tool for hotels seeking to acquire new products, systems, or services, such as Property Management Systems (PMS). It serves as both a…

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8 min

Atlas Hotels’ Technology Transformation: An Interview with Craig Couper

In today’s rapidly evolving hospitality industry, technology is playing a crucial role in shaping both operations and guest experiences. Atlas Hotels, a key player in the UK hospitality sector, is… The post Atlas Hotels’ Technology Transformation: An Interview with Craig Couper appeared first on Shiji Insights and Publications.

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Enhancing Hotel Operations through Data, Personalization, and Automation

In a recent webinar by Bookboost and its partners, industry experts delved into the transformative power of data, personalisation, and automation in the hospitality sector. The session provided interesting insights…

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Let’s talk Quality Assurance with Martin Faist at Absolute Hotel Services.

Maintaining and enhancing service quality is paramount for success. Shiji Insights had the privilege of sitting down with Martin Faist, the Vice President of Quality Assurance at Absolute Hotel Services…

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The Importance of Guest Feedback and Monitoring in the Hospitality Industry: An Insider Perspective from Eddie Ignatius of TIME Hotels

As the Vice President of Innovation and Quality Excellence at TIME Hotels, I have seen firsthand the transformative power of guest feedback in the hospitality industry. In this article, I…

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The Importance of Guest Feedback and Monitoring in the Hospitality Industry: An Insider Perspective from Eddie Ignatius of TIME Hotels

As the Vice President of Innovation and Quality Excellence at TIME Hotels, I have seen firsthand the transformative power of guest feedback in the hospitality industry. In this article, I…

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Hotelatelier’s secrets to exceptional guest experience and reputation with Susana Romero Expósito

The Keys to Successfully Positioning Your Hotel Brand

Guidelines for Managing Guest Conflict and Preventing Negative Online Reviews

Post-Olympics Hospitality Insights: Pricing, Trends, and Guest Satisfaction from Paris 2024

The RFP Process

Atlas Hotels’ Technology Transformation: An Interview with Craig Couper

Enhancing Hotel Operations through Data, Personalization, and Automation

Let’s talk Quality Assurance with Martin Faist at Absolute Hotel Services.

The Importance of Guest Feedback and Monitoring in the Hospitality Industry: An Insider Perspective from Eddie Ignatius of TIME Hotels

The Importance of Guest Feedback and Monitoring in the Hospitality Industry: An Insider Perspective from Eddie Ignatius of TIME Hotels

The RFP Process for Hotel PMS

Top hospitality tech trends from Mews Unfold 2024

Getting Started with AI: A Step-by-Step Guide for Hoteliers

Cogito Strategies Joins the World Travel & Tourism Council

Day & Night: The Bold Rebranding Powering Shiji’s Presence in Global Hospitality Tech

Flamingo Resort & Spa to Join Tapestry Collection by Hilton

Hyatt and GFI Hospitality Announce Restoration of Hotel Seville Nomad, Transition to The Unbound Collection by Hyatt

IHG Hotels & Resorts brings Vignette Collection’s one-of-a-kind stays to Japan

The RFP Process for Hotel PMS

Top hospitality tech trends from Mews Unfold 2024

Getting Started with AI: A Step-by-Step Guide for Hoteliers

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