The Role of AI and Integration in Hotels
A recent Shiji Buzz webinar tackled a question central to the hotel industry: Is the dream of a seamless, fully integrated hotel tech stack slipping out of reach as complexity…
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Editorial Team
58 posts
Transforming a 200-room hotel with AI and Automation
AI and Automation are transforming how hotels operate and engage with guests. Yet, many hotel operational leaders need to be convinced about the value of implementing these technologies. Concerns about…
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Hotelatelier’s secrets to exceptional guest experience and reputation with Susana Romero Expósito
Hotelatelier, a leading hospitality group with 38 hotels across Spain and Portugal, has mastered the art of delivering unforgettable guest experiences. Since 2014, they’ve embraced a bold, customer-centric approach that…
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The Keys to Successfully Positioning Your Hotel Brand
Maintaining a distinct brand identity is more challenging than ever in today’s highly competitive hospitality landscape. Differentiation becomes crucial with new hotel brands constantly launching, consolidating, and diversifying. How do…
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Guidelines for Managing Guest Conflict and Preventing Negative Online Reviews
Dealing with guest conflict is one of the toughest challenges employees face in the service industry. If mishandled, an on-property complaint can escalate into a negative online review. These reviews…
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Post-Olympics Hospitality Insights: Pricing, Trends, and Guest Satisfaction from Paris 2024
The 2024 Paris Olympics posed unique challenges and opportunities for the hospitality sector. During a recent webinar moderated by André Baljeu from techtalk.travel, Lighthouse Director of Hospitality Research Blake Reiter…
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The RFP Process
A Request for Proposal (RFP) is a critical tool for hotels seeking to acquire new products, systems, or services, such as Property Management Systems (PMS). It serves as both a…
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Atlas Hotels’ Technology Transformation: An Interview with Craig Couper
In today’s rapidly evolving hospitality industry, technology is playing a crucial role in shaping both operations and guest experiences. Atlas Hotels, a key player in the UK hospitality sector, is…
The post Atlas Hotels’ Technology Transformation: An Interview with Craig Couper appeared first on Shiji Insights and Publications.
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Enhancing Hotel Operations through Data, Personalization, and Automation
In a recent webinar by Bookboost and its partners, industry experts delved into the transformative power of data, personalisation, and automation in the hospitality sector. The session provided interesting insights…
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Revitalizing Hotel Content Management for the Modern Consumer
In today’s consumer-driven marketplace, the hospitality industry faces the formidable challenge of adapting its content strategy to meet the evolving preferences of potential guests. This shift towards a consumer-led focus…
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