Editorial Team

Elevate guest engagement with modern marketing tech

Guest engagement is at the heart of every successful hotel. Turning guests into loyal advocates takes more than impeccable service—it requires harnessing the power of modern marketing technology. By using…

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3 min

Booking.com’s New Review Scoring: What it means for Hotels • Shiji Insights

Booking.com is a leading review generation source in the majority of the world’s markets. Now, it is introducing significant updates to its review scoring system, and this change marks a…

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Booking.com’s new review scoring: What it means for hotels

Booking.com is a leading review generation source in the majority of the world’s markets. Now, it is introducing significant updates to its review scoring system, and this change marks a…

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7 min

Transforming Belmond Hotels with tech according to Thomas Moons

In today’s dynamic world the merging of luxury and technology brings challenges and opportunities for many hotels. Thomas Moons, Area Managing Director for Spain and Portugal at Belmond Hotels, shares…

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Ilunion Hotels: Redefining Hospitality with Inclusion, Sustainability, and Innovation

In episode eight of the Shiji Buzz Podcast, Florencia Cueto Pedrotti sat down with Beatriz Miguel, the business director at Ilunion Hotels. Ilunion is a hotel chain focused on making…

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The Role of AI and Integration in Hotels

A recent Shiji Buzz webinar tackled a question central to the hotel industry: Is the dream of a seamless, fully integrated hotel tech stack slipping out of reach as complexity…

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5 min

Transforming a 200-room hotel with AI and Automation

AI and Automation are transforming how hotels operate and engage with guests. Yet, many hotel operational leaders need to be convinced about the value of implementing these technologies. Concerns about…

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6 min

Hotelatelier’s secrets to exceptional guest experience and reputation with Susana Romero Expósito

Hotelatelier, a leading hospitality group with 38 hotels across Spain and Portugal, has mastered the art of delivering unforgettable guest experiences. Since 2014, they’ve embraced a bold, customer-centric approach that…

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4 min

The Keys to Successfully Positioning Your Hotel Brand

Maintaining a distinct brand identity is more challenging than ever in today’s highly competitive hospitality landscape. Differentiation becomes crucial with new hotel brands constantly launching, consolidating, and diversifying. How do…

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4 min

Guidelines for Managing Guest Conflict and Preventing Negative Online Reviews

Dealing with guest conflict is one of the toughest challenges employees face in the service industry. If mishandled, an on-property complaint can escalate into a negative online review. These reviews…

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Elevate guest engagement with modern marketing tech

Booking.com’s New Review Scoring: What it means for Hotels • Shiji Insights

Booking.com’s new review scoring: What it means for hotels

Transforming Belmond Hotels with tech according to Thomas Moons

Ilunion Hotels: Redefining Hospitality with Inclusion, Sustainability, and Innovation

The Role of AI and Integration in Hotels

Transforming a 200-room hotel with AI and Automation

Hotelatelier’s secrets to exceptional guest experience and reputation with Susana Romero Expósito

The Keys to Successfully Positioning Your Hotel Brand

Guidelines for Managing Guest Conflict and Preventing Negative Online Reviews

2025 SOCIETIES Quaterly 3

The Future of Revenue Management Is Strategic Leadership – LodgIQ

Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ

What is the problem?

Hunter Hotel Advisors Arranges Sale of Home2 Suites by Hilton Wayne

Global hotel deals remained stunted in the first half of 2025. Could the second half be different?

New on the Menu: Thai-inspired chopped cheese and Korean shakshuka

From Rome to Stockholm: Summer 2025 Hotel Guest Experience Snapshot

2025 SOCIETIES Quaterly 3

The Future of Revenue Management Is Strategic Leadership – LodgIQ

Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ

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