Editorial Team

6 min

Hotelatelier’s secrets to exceptional guest experience and reputation with Susana Romero Expósito

Hotelatelier, a leading hospitality group with 38 hotels across Spain and Portugal, has mastered the art of delivering unforgettable guest experiences. Since 2014, they’ve embraced a bold, customer-centric approach that…

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4 min

The Keys to Successfully Positioning Your Hotel Brand

Maintaining a distinct brand identity is more challenging than ever in today’s highly competitive hospitality landscape. Differentiation becomes crucial with new hotel brands constantly launching, consolidating, and diversifying. How do…

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4 min

Guidelines for Managing Guest Conflict and Preventing Negative Online Reviews

Dealing with guest conflict is one of the toughest challenges employees face in the service industry. If mishandled, an on-property complaint can escalate into a negative online review. These reviews…

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4 min

Post-Olympics Hospitality Insights: Pricing, Trends, and Guest Satisfaction from Paris 2024

The 2024 Paris Olympics posed unique challenges and opportunities for the hospitality sector. During a recent webinar moderated by André Baljeu from techtalk.travel, Lighthouse Director of Hospitality Research Blake Reiter…

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3 min

The RFP Process

A Request for Proposal (RFP) is a critical tool for hotels seeking to acquire new products, systems, or services, such as Property Management Systems (PMS). It serves as both a…

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8 min

Atlas Hotels’ Technology Transformation: An Interview with Craig Couper

In today’s rapidly evolving hospitality industry, technology is playing a crucial role in shaping both operations and guest experiences. Atlas Hotels, a key player in the UK hospitality sector, is… The post Atlas Hotels’ Technology Transformation: An Interview with Craig Couper appeared first on Shiji Insights and Publications.

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The Importance of Guest Feedback and Monitoring in the Hospitality Industry: An Insider Perspective from Eddie Ignatius of TIME Hotels

As the Vice President of Innovation and Quality Excellence at TIME Hotels, I have seen firsthand the transformative power of guest feedback in the hospitality industry. In this article, I…

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Hotelatelier’s secrets to exceptional guest experience and reputation with Susana Romero Expósito

The Keys to Successfully Positioning Your Hotel Brand

Guidelines for Managing Guest Conflict and Preventing Negative Online Reviews

Post-Olympics Hospitality Insights: Pricing, Trends, and Guest Satisfaction from Paris 2024

The RFP Process

Atlas Hotels’ Technology Transformation: An Interview with Craig Couper

Enhancing Hotel Operations through Data, Personalization, and Automation

Revitalizing Hotel Content Management for the Modern Consumer

Let’s talk Quality Assurance with Martin Faist at Absolute Hotel Services.

The Importance of Guest Feedback and Monitoring in the Hospitality Industry: An Insider Perspective from Eddie Ignatius of TIME Hotels

2025 SOCIETIES Quaterly 3

The Future of Revenue Management Is Strategic Leadership – LodgIQ

Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ

The data-driven hotel sales playbook

Visual Matrix Supports Follow Money Fight Slavery Summit as Platinum Sponsor

Edinburgh Hotel Market Spotlight YE May 2025

Hotel Equities plans for 392-key dual-branded Vancouver Moxy/Element Hotel -Opening Summer 2028

Mayfield launches offering hoteliers ‘a third way’

2025 SOCIETIES Quaterly 3

The Future of Revenue Management Is Strategic Leadership – LodgIQ

Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ

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