B&B vs hotel: what’s the difference?
Key differences between B&Bs and hotels So, what are the key differences between these types of properties? Let’s take a look. Location and atmosphere A bed and breakfast is often…
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Posts by author
Jessica Freedman
25 posts
Hotel staff training for better service and efficiency
What is hotel staff training? Hotel staff training is the process of equipping employees with the knowledge and skills they need to perform their roles effectively. Good training addresses current…
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What is an extended stay hotel? Everything you need to know
What is an extended stay hotel and how does it work? An extended stay hotel combines the convenience of a hotel with the comforts of home. Guests can expect living…
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Hotel deposit policies: a practical guide for hoteliers
What is a hotel deposit? A hotel deposit is an upfront payment that secures a reservation and protects the hotel against risks such as cancellations, damages or incidental charges. From…
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Hotel service recovery strategies to resolve guest issues
What is hotel service recovery? In hospitality, excellent service isn’t just about doing things right, it’s also about recovering when things go wrong. Hotel service recovery is the process of…
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Gen Z travel: what hotels need to know
Who is the Gen Z travel guest? Born between 1997 and 2012, Gen Zers are between 13 and 28 years old today. They’re the first generation to grow up completely…
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Hotel USPs: unique accommodation selling points that work
What are unique accommodation selling points (USPs)? Unique accommodation selling points (USPs) are the features, benefits, and qualities that differentiate your hotel from the competition. They give potential guests a…
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Hotel blackout dates: how to maximize hotel revenue
What are blackout dates? Blackout dates (or blackout periods) are specific dates when hotels prevent certain rates from being booked. These often coincide with music festivals, sporting events, local celebrations or…
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6 hotel employee incentive programs to boost retention
What are hotel employee incentive programs? Hotel employee incentive programs are structured benefits and rewards that recognize your hotel employees’ commitment and achievements. Incentives can take many forms, including monetary…
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Hotel business intelligence: the ultimate guide
What is hotel business intelligence? Business intelligence refers to tools and processes that collect, analyze, and visualize data to support operational and strategic decision-making. For hotels, BI connects multiple data…
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