Jessica Freedman

What is a hotel data breach? Hotels store vast amounts of personal and financial data – from credit card numbers and bank accounts to passport details. Cybersecurity in the hotel…

What is experiential travel? Experiential travel focuses on creating personal connections between travelers and the destinations they visit. It includes hands-on activities, cultural immersion with local communities, adventure travel, and…

What are hotel standard operating procedures (SOPs)? SOPs are documented processes that outline how specific tasks should be performed across different departments. They provide step-by-step instructions so that hotel staff…

What is Apple Pay? Apple Pay lets Apple users make payments in person, through iOS apps or on the web. It works on iPhone, Apple Watch, iPad and Mac computers.…

Who is the Millennial travel guest? Millennials were born between 1981 and 1996. They represent 31.5% of the world’s population at 7.7 billion and are the largest generation in the…

What is hotel staff training? Hotel staff training is the process of equipping employees with the knowledge and skills they need to perform their roles effectively. Good training addresses current…