Jessica Freedman

7 min

Hotel overbooking: strategies, benefits and risks for hoteliers

What is a hotel overbooking strategy? A hotel overbooking strategy means selling more rooms than the property physically has available for a given night. Much like airlines, hotels accept a…

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7 min

Hotel guest complaints: common issues & solutions for hoteliers

What are hotel complaints? Hotel complaints occur when hotel guest satisfaction is at a minimum due to something that has gone wrong with their stay or when the hotel experience…

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4 min

SMART hotel goals: drive results & growth

What are hotel goals? Hotel goals are strategic planning decisions that guide your property toward growth and operational excellence. They provide a vision for stakeholders, helping hotels proactively boost revenue,…

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3 min

Change management in hotels: top tips to adapt & thrive

What is change management in the hotel industry? Change management in the hotel industry is a structured approach used by the leadership team and hotel management to implement new processes,…

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3 min

Fraud in the hotel industry: tips for hoteliers

What is hotel fraud? Hotel fraud refers to any deceptive practice designed to steal money, services or sensitive information from your property or guests. Fraudsters can exploit vulnerabilities in payment…

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5 min

Hotel cashflow management: importance & strategies

Understanding hotel cashflow So, what is hotel cashflow and why is managing it so critical? Let’s take a look. What is cashflow? In simple terms, cashflow is the movement of…

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4 min

Contactless hospitality: a guide for modern hoteliers

What is contactless hospitality? Contactless hospitality refers to technologies and practices designed to reduce wait times, deliver personalized services and streamline hotel operations. It includes tools like: Mobile check-in Digital…

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4 min

Hotel cross-training: best practices for flexible staff

What is cross-training in the hospitality industry? Cross-training is the practice of training hotel staff to perform tasks and responsibilities outside their primary job roles. It improves flexibility, enhances service…

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4 min

Best practices for hotel supply chain in the hospitality industry

What is a hotel supply chain? A hotel supply chain is the network of suppliers, processes and systems involved in acquiring, storing and distributing all goods and services required for…

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4 min

Hotel reservation tips: 10 tips for booking your stay

10 tips for booking your hotel room When it comes to booking a hotel room, several key tips can improve your experience and ensure you get the most value. Let’s…

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Hotel overbooking: strategies, benefits and risks for hoteliers

Hotel guest complaints: common issues & solutions for hoteliers

SMART hotel goals: drive results & growth

Change management in hotels: top tips to adapt & thrive

Fraud in the hotel industry: tips for hoteliers

Hotel cashflow management: importance & strategies

Contactless hospitality: a guide for modern hoteliers

Hotel cross-training: best practices for flexible staff

Best practices for hotel supply chain in the hospitality industry

Hotel reservation tips: 10 tips for booking your stay

LodgIQ Launches AI Wizard, Hospitality’s First Generative AI Platform for Revenue Intelligence

Cendyn brings hotel direct rates into AI search platforms

Why Automation is the Ally of Hotel Staff, and Not Their Replacement

Watkin Jones agrees partnership for 294-bedroom hotel in Wimbledon

CoStar Reports Mixed U.S. Hotel Industry Performance Results in November

Monthly summary of the hotel openings map: December 2025

Rosewood London put up for sale

Small Luxury Hotels of the World Details Growth Throughout 2025

LodgIQ Launches AI Wizard, Hospitality’s First Generative AI Platform for Revenue Intelligence

Cendyn brings hotel direct rates into AI search platforms

Why Automation is the Ally of Hotel Staff, and Not Their Replacement

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