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Jessica Freedman

45 posts
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  • 4 min

Best practices for hotel supply chain in the hospitality industry

📈 In the hotel industry, efficient supply chain management is crucial. It's a network covering sourcing, inventory, logistics, and supplier relationships. It impacts every department, ensuring timely and quality supply deliveries. Key challenges include unpredictable demand, inventory issues, and vendor communication. Technology like cloud-based systems and IoT can enhance operations, while eco-friendly practices optimize sustainability. Effective supply chain management reduces waste, controls costs, and boosts guest satisfaction, ensuring smooth hotel operations.
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  • 4 min

Hotel reservation tips: 10 tips for booking your stay

🏨 Book your hotel 2 months in advance to find the best rates. Direct bookings can provide perks unavailable on third-party sites. Evaluate hotel reviews on platforms like TripAdvisor and Google Maps. Choose a location based on your trip's purpose—business travelers prefer proximity to convention centers, while leisure travelers may opt for entertainment areas. Consider hotel amenities and check cancellation policies. Join loyalty programs for potential free upgrades. Balance cost savings with your specific travel needs.
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  • 3 min

Hotel seasonal staffing: best practices

🏨 Seasonal staffing in hotels involves hiring temporary workers during peak demand periods like summer or ski season. This ensures top-notch service when guest numbers spike, controls labor costs, and reduces burnout among full-time staff. However, challenges such as last-minute hiring stress and managing quality persist. Best practices include early recruitment, streamlined onboarding, and flexible cross-training. Tools like Mews' property management system aid in forecasting needs and simplifying operations.
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  • 6 min

Hotel renovation: tips to upgrade & impress guests

🏨 Hotel renovations enhance existing elements to meet modern guest expectations. Key areas include guest rooms, bathrooms, public areas, infrastructure, and exteriors. Renovation differs from remodeling, focusing on improvement rather than structural changes. Factors prompting renovation include wear and tear, outdated design, guest feedback, safety issues, and brand alignment. Key renovation ideas include exterior updates, lobby redesigns, guest room enhancements, tech integration, and sustainability. Planning tips involve phased renovations, budgeting, hiring experienced contractors, and transparent guest communication.
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  • 6 min

Hotel data breach: causes, risks and prevention strategies

📱 Marriott's breach cost $52m after exposing 283 million records. Omni Hotels (2024) faced a cyberattack, while MGM Resorts lost over $100m due to a social engineering hack. Caesars paid a $15m ransom to protect loyalty data. Otelier leaked 437,000 records of major chains. Common breaches include malware, DoS attacks, and phishing. Hotels must focus on cybersecurity and guest data encryption to prevent these costly incidents.
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