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10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
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    • Mergers & Acquisitions
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Posts by author

Jessica Freedman

39 posts
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  • 4 min

What is experiential travel? Tips for hoteliers

  • Jessica Freedman
  • 25 September 2025
What is experiential travel? Experiential travel focuses on creating personal connections between travelers and the destinations they visit. It includes hands-on activities, cultural immersion with local communities, adventure travel, and…
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  • 5 min

Hotel SOPs: standard operating procedures for hoteliers

  • Jessica Freedman
  • 23 September 2025
What are hotel standard operating procedures (SOPs)? SOPs are documented processes that outline how specific tasks should be performed across different departments. They provide step-by-step instructions so that hotel staff…
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  • 4 min

Apple Pay in hotels: enhance the guest experience

  • Jessica Freedman
  • 18 September 2025
What is Apple Pay? Apple Pay lets Apple users make payments in person, through iOS apps or on the web. It works on iPhone, Apple Watch, iPad and Mac computers.…
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  • 5 min

Millennial travel trends for hotels

  • Jessica Freedman
  • 16 September 2025
Who is the Millennial travel guest? Millennials were born between 1981 and 1996. They represent 31.5% of the world’s population at 7.7 billion and are the largest generation in the…
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  • 3 min

B&B vs hotel: what’s the difference?

  • Jessica Freedman
  • 11 September 2025
Key differences between B&Bs and hotels So, what are the key differences between these types of properties? Let’s take a look. Location and atmosphere A bed and breakfast is often…
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  • 4 min

Hotel staff training for better service and efficiency

  • Jessica Freedman
  • 9 September 2025
What is hotel staff training? Hotel staff training is the process of equipping employees with the knowledge and skills they need to perform their roles effectively. Good training addresses current…
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  • 5 min

What is an extended stay hotel? Everything you need to know

  • Jessica Freedman
  • 4 September 2025
What is an extended stay hotel and how does it work? An extended stay hotel combines the convenience of a hotel with the comforts of home. Guests can expect living…
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  • 4 min

Hotel deposit policies: a practical guide for hoteliers

  • Jessica Freedman
  • 2 September 2025
What is a hotel deposit? A hotel deposit is an upfront payment that secures a reservation and protects the hotel against risks such as cancellations, damages or incidental charges. From…
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  • 3 min

Hotel service recovery strategies to resolve guest issues

  • Jessica Freedman
  • 28 August 2025
What is hotel service recovery? In hospitality, excellent service isn’t just about doing things right, it’s also about recovering when things go wrong. Hotel service recovery is the process of…
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  • 4 min

Gen Z travel: what hotels need to know

  • Jessica Freedman
  • 26 August 2025
Who is the Gen Z travel guest? Born between 1997 and 2012, Gen Zers are between 13 and 28 years old today. They’re the first generation to grow up completely…
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