Kate Harden-England - 10 Minutes News for Hoteliers - Page 2

2 min

Castles Technology partners with Loomis Pay…

💳 Android payment device specialist, Castles Technology, is aiding Loomis Pay's expansion in Europe, initially targeting Sweden, Denmark, Norway, and Spain. Loomis Pay will deploy the S1F4 Pro, S1P2, and S1U2M4 devices, along with the CasHUB TMS and Marketplace. A successful Norwegian pilot saw deployments in 17 locations. Partnering with Finnish company Seitatech, the rollout took just a few months. Castles Technology emphasizes innovation and agility in their Android solutions.

2 min

Millions left on the table with direct…

🏠 In late 2024, Hospitable introduced the Abandoned Bookings feature, recovering over $3.1 million USD (£2.26 million) in direct booking revenue for property managers. The feature addresses the common practice of ignoring hesitant guests at checkout, a costly oversight. CEO Pierre-Camille Hamana emphasizes that follow-ups can convert these abandoned bookings, similar to reminders in other online purchases. This highlights a structural gap in direct booking funnels, where meaningful demand is often overlooked.

3 min

ATM to spotlight sports tourism…

🏃 Arabian Travel Market (ATM) 2026, from May 4-7 at Dubai World Trade Centre, highlights sports tourism's potential, with sports travellers spending twice as much as average tourists. The sector could grow by 63%, boosting Middle East tourism valued at $600 billion, while the global market could hit $2 trillion by 2030. 80% of sports event attendees return as leisure tourists or recommend destinations. The region's expanding infrastructure positions it well for this growth, with Saudi Arabia hosting the 2034 FIFA World Cup.

1 min

TripWorks raises Series A funding for Tours…

🚀 TripWorks secured $6 million in Series A funding led by Spring Mountain Capital to enhance its AI and business intelligence capabilities for tour and activity operators. The investment aims to expand product, engineering, and customer success teams, and enter new markets. Industry stats reveal 50% operator dissatisfaction with current platforms, while 20% prioritize upgrades, and 94% report positive AI results. CEO Aaron Fessler envisions AI as essential infrastructure, positioning TripWorks as a future leader.

2 min

loveholidays reveals British holiday trends…

🗺️ Brits in 2026 favor shorter breaks, with 34% opting for three to five-night holidays compared to 9% in 2016. Egypt’s Red Sea tops destinations, along with Costa Blanca, Tenerife, Amsterdam, and Antalya. Shoulder season getaways are popular, with February, April, and May leading. Spontaneity is up, with 36% booking within 90 days. All-inclusive trips make up 46% of bookings, and 24% book five-star escapes, a rise from 14% in 2016.

2 min

Guest satisfaction climbs again for…

📈 2025, Global: Shiji's Guest Experience Benchmark Report shows global guest satisfaction at 86.7%, with 40 million reviews and 84 million mentions analyzed from 12,000 hotels. Satisfaction rose by 0.5% from 2024, despite increased travel. Review volumes grew 2.1%. Google reviews surged 15.7%. Average response time was 3.5 days. Growth came from 3-star (0.6% increase) and 4-star (0.5%) hotels. 5-star hotels achieved a 90.4% GRI. The Middle East saw a 0.8% GRI growth; Asia, 0.6%.

2 min

Propellic extends leadership line-up

🚀 Propellic, a digital marketing agency for the travel and tourism sector, is expanding its leadership team. Jeff Johnson, with 20+ years in digital marketing, joins as COO, and John Matson, with 15+ years in sales and marketing, becomes CRO. Johnson will enhance operations and service delivery, while Matson will drive revenue strategy and growth. Their expertise signifies Propellic's next growth phase, focusing on scaling business and ensuring travel brands achieve measurable outcomes.

1 min

Vueling refreshes its loyalty programme

💰 Vueling, part of the IAG Group, is rolling out its revamped Vueling Club loyalty programme in the coming weeks. This program introduces a four-tier structure: Basic, Smart, Pius, and Premium, enhancing recognition for frequent flyers. Members can earn and redeem Avios, maintaining consistency across IAG airlines. Tier Points, based on spending rather than flight count, will determine membership levels, offering more tailored benefits throughout the travel experience.

2 min

Snaptrip Group bolsters record year with…

💸 Snaptrip Group, the parent of LateRooms and Dog Friendly Cottages, reported record financial results for 2025, with significant growth and profits. In December 2024, they acquired Staycato and My Design Events for seven-figure sums, enhancing their presence in premium travel segments. The acquisitions strengthen Snaptrip's leadership in pet-friendly and coastal travel, while My Boutique Hotel expands their global luxury market, particularly in the US. The company is well-positioned for further growth with an AI-first strategy.

3 min

Sports and Wellness travel is £2.2TN…

🎯 Sports tourism is projected to exceed $2 trillion by 2032, while wellness tourism is set to surpass $10 billion by 2030. Research involving 12,000 travelers across 20 markets reveals 47% travel for wellness, 20% for sports, and 33% for both. In the UK, 53% pursue sports for passion, 52% for live events, and 53% seek wellness for relaxation. Globally, 56% hold travel-related card benefits; 79% are influenced by travel interests. In the UK, 45% feel premium benefits enhance travel.

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