Kate Harden-England - 10 Minutes News for Hoteliers - Page 26

1 min

Fausto Maglia becomes The Data Appeal…

📈 Fausto Maglia appointed as Chief Operating Officer at The Data Appeal Company, an Almawave Group firm. Previously, Maglia expanded the team at Casvo, transitioned the company to a marketplace model, and managed a large user base at Dixons Carphone in London. With an MBA and a Master's in Communication and Marketing, he brings technical and business expertise to drive strategic planning and operational improvements, aligning with The Data Appeal Company's 10th anniversary.

2 min

Malaysia Airlines’s NDC content and…

🌍 Travelport, the travel technology specialist, partners with Malaysia Airlines to provide NDC content in the Travelport+ marketplace. Agencies in Australia, India, Indonesia, Malaysia, Singapore, and the UK gain early access, with more countries to follow. The solution allows full servicing of NDC bookings, including modifications and cancellations. Dersenish Aresandiran of MAG highlights the seamless integration for agencies, while Jason Clarke of Travelport emphasizes the retail-ready dynamic fares and ease of managing NDC and traditional content.

2 min

Mews welcomes FinTech leader Michael…

📱 Hospitality cloud specialist Mews names Michael Coscetta as president, previously chief revenue officer at Paxos and involved in Compass's 2021 IPO scaling revenues to $2B. Coscetta's role at Mews includes overseeing marketing, commercial, and customer success teams, based in Miami. CEO Matt Welle emphasizes Coscetta's experience in scaling businesses. Mews recently acquired HS3 Hotelsoftware and closed a $110 million funding round in March, marking significant company growth.

1 min

RUI Hotels & Resorts reveals success of…

🏨 RIU Hotels & Resorts and Joyned partnership, launched June 2023, resulted in a 4.8x conversion rate, 5.3x ARPU increase, 16% growth in average deal value, and 11% revenue hike. The collaboration enables customers to plan trips collaboratively on RIU’s US website using Joyned’s tech, which has significantly improved business outcomes.

1 min

Spotnana leverages Thrust Carbon for…

📍 Spotnana's platform offers corporations a global view of their travel program's carbon emissions for all modes of travel, leveraging Thrust Carbon's methodology. Thrust Carbon recently became the only company assured to ISO's 14083 standard. Spotnana's unified platform facilitates the inclusion of Thrust Carbon's data in both online and offline booking for TMCs. Real-time booking data is streamed to Thrust Carbon for analytics and reporting. Mark Corbett, founder of Thrust Carbon, highlights the partnership's aim to achieve net zero in travel. Spotnana and Thrust Carbon are collaborating on innovations for sustainable travel management.

2 min

Tech-led tour operator Exottica bags £60M…

🚢 Exoticca, a travel tech platform, closed a €60 million Series D round led by Quadrille Capital, with participation from All Iron, ICF, and existing investors 14W, Mangrove, Bonsai, Sabadell, and Aldea. The investment will advance Exoticca's technology, including AI, to enhance customer experience and partner profitability, aiming to make multi-day tours—worth over €100 billion—more efficient and affordable, cutting booking times to minutes and offering prices about 30% lower than competitors. The company, led by CEO Pere Vallès, is focused on global expansion and digitizing the multi-day tour space.

2 min

IHG Hotels & Resorts industry first Low…

🚧 IHG Hotels & Resorts launched the Low Carbon Pioneers programme, aimed at energy efficiency and renewable energy use. The pioneering community includes properties like Holiday Inn Express Madrid Airport and Kimpton BEM Budapest, using high-efficiency heat pumps and electric kitchens. Properties must have sustainability certifications like Green Key or LEED and use IHG’s Green Engage platform to monitor energy. The programme marks a significant step in IHG's sustainability efforts and industry-wide carbon reduction.

2 min

Vibe adds Danny Girling to team for EMEA…

🏨 Vibe, a travel technology provider, appoints Danny Girling as the new business development & head of partnerships for EMEA, signaling a new phase of expansion in EMEA and APAC. Girling, with 14+ years of experience from Travel Counsellors and Inspiretec, joins other 2023 hires like CEO Steve Barrass and non-executive Director Stephane Durand. Vibe has recently invested in customer service, software development, marketing, and design to set the stage for growth.

2 min

Guestline integrates ResDiary and AI to…

🏨 Guestline, part of Access Group, enhances its GuestStay offering with self-service options and AI integration, easing hotel staff's workload and elevating guest autonomy. The portal allows guests to manage reservations, add services, and make restaurant bookings via ResDiary. Notably, properties report 25% of table bookings through GuestStay, with more upsell features in development. GuestStay aids in increasing Total Revenue per Available Room (TRevPAR) and improving guest experience, particularly for room-only OTA bookings. Further updates to the portal are expected later in 2024.

3 min

Travelport publishes first annual 2024…

🛫 Travelport's 2024 State of Modern Retailing Report shows a 1,900% increase in air travel options since 2010, with over 10,000 options now available. 58% of travelers are overwhelmed by choice, 56% find offers harder to understand, and 61% think there are more penalties for flight changes. Most travelers (71%) feel anxious about getting the best deal, while 80% find fare comparison time-consuming. Travelers prefer to see all options on one screen (88%), and many use OTAs, especially Millennials (70%) and Gen X (64%). Key amenities include luggage allowance (63%), cancellation policies (50%), and seat selection (50%). In contrast, US travelers struggle more with flight shopping (49%) than hotel, car rental, or restaurant comparisons.

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