LODGING Staff

📱 Sojern and HotelKey launched a real-time guest feedback feature in San Francisco, California, in August 2024. This integration, part of an April 2024 partnership, enhances HotelKey's PMS by allowing instant in-stay feedback and AI-driven responses. Aimed at over 16,000 hotels, including Red Roof, it offers immediate resolution to guest issues, improving service and profitability. Leaders from Sojern and HotelKey emphasize its role in operational efficiency and guest satisfaction.

💸 Duetto launched The Revenue & Profit Operating System in San Francisco, California, unifying hotel revenue tools with AI and automation. CEO David Woolenberg emphasized its innovation in hotel tech. The platform optimizes pricing, forecasting, and reporting across departments. Product innovations include GameTime, an RMS for limited-service hotels, and Advance, an AI-powered pricing tool. The strategic acquisition of HotStats enhances profit insights. This system positions hotels to adapt to market changes efficiently.

📊 Bethesda, Maryland—Otelier launched the revamped TruePlan platform for hotel budgeting and forecasting. The new interface enhances speed, reducing "budget season" time by 30% through historical data use. Features include daily-level forecasting, bulk action tools, collaboration features, and Power BI integration. Built on Otelier’s framework, TruePlan allows real-time data flow for informed decision-making. Russell Meek, Otelier's senior director, emphasizes its customer-driven design, efficiency, and scalability for hotel finance teams.

💻 Agilysys, Inc. unveiled its latest technology innovations at HITEC 2025 in Alpharetta, Georgia. Highlights include Agilysys Book with S.P.E.N.D. Technology, enabling seamless package reservations, and Intelligent Guest Profile, enhancing guest service across touchpoints. The IG Fly Mobile POS integrates with FreedomPay for secure payments anywhere on property. These solutions aim to enhance revenue and guest experience while improving operational efficiency.

💸 In May 2025, in New York, Infor announced a preferred partnership with Plusgrade to integrate upsell technology into Infor Hospitality Management Solution (HMS). This collaboration allows hotels to monetize offerings such as premium room upgrades, flexible stay options, and experiential add-ons. Plusgrade's AI-powered platform optimizes pricing and timing, enhancing guest experiences and boosting profitability. The partnership aims to help hotels improve margins by integrating ancillary revenue into hotel operations.

💻 HIA, previously known as Hotel Investor Apps, has rebranded to mark its 10th anniversary. Based in Glenwood, Maryland, HIA now encompasses a broader scope, serving the entire hospitality industry with integrated financial and operational solutions. The HIA platform offers a unique ERP tailored for hospitality, featuring tools for business intelligence, finance, and reputation management. It includes 13,000+ bank connections for cash monitoring and 60+ integrated tech partners, enhancing budgeting and forecasting capabilities.

📶 Nomadix Inc. introduced the EG 5K gateway in Plano, Texas, designed for midsize hotel and residential networks. It features 4 x 2.5 Gbps RJ45 Ethernet ports, supports up to 5 Gbps bandwidth, and accommodates 5,000 devices simultaneously. The device enhances energy efficiency while maintaining high performance and integrates seamlessly with existing systems. Chief Product Officer Tammy Estes emphasized its importance in providing secure, dependable WiFi, highlighting that connectivity is now essential for guests and residents alike.

🏨 Inntopia and Stayntouch announced a new integration in Bethesda, Maryland. This partnership allows hotels using Stayntouch’s cloud-based PMS to utilize Inntopia's booking and marketing CRM/CDP systems. This integration enables hotels to offer real-time lodging and other services like lift tickets and spa reservations in a single transaction. Customers benefit from streamlined booking processes and enhanced upselling opportunities, increasing revenue and guest satisfaction.