Pablo Delgado

💻 January 2026, Mirai discusses AI's role in hotel distribution. AI's not just a standalone tool but part of a strategic ecosystem, enhancing direct sales through six components. These include websites, contact centers, mobile apps, AI agents, the MCP server, and canonical databases. Mirai emphasizes a coherent system, integrating AI with existing structures. The goal: a unified, intelligent ecosystem, ensuring hotels remain competitive and visible in AI-driven environments.

💻 The integration of AI is transforming hotel distribution. Key disruptions include conversational AI agents, visibility in AI assistants powered by LLMs like GPT, and structured data needs. Hotels must develop MCP servers to provide official, structured content to AI assistants and enable booking actions. Only 5%-10% of hotel content is currently on websites, with the rest scattered. Building a canonical database is crucial. Google and OpenAI are competing in AI-based bookings, with hotels needing strategic preparation to stay competitive.