29 January 2025 - 10 Minutes News for Hoteliers

1 min

African Winners of the GuestRevu GREAT Awards 2024 Announced

🏠 The 2024 GuestRevu GREAT Awards were announced at the Grand Daddy Hotel in Cape Town. The event recognized top hotels in Africa based on over 70,000 reviews from platforms like Google (24.5%), Tripadvisor (13.8%), and Booking.com (61.7%), with participating properties from 55 countries. Winners included Ocean Vista Boutique Guest House (

1 min

Hotel Management Technology: The Future of Hospitality

🚧 The article does not provide specific factual data such as stats, numbers, or detailed events that can be summarized. It focuses on the general theme of hotel management technology and its impact on the hospitality industry, emphasizing the importance of AI, automation, and digital solutions for optimizing operations and improving efficiency. There is no explicit "who, what, where, when, why, and how" related to a particular event or study that can be extracted as factual data. The metadata indicates that the article is intended to discuss the future of hospitality through technological advancements.

3 min

Chef Aaron Bludorn partnered with Bunkhouse Hotels to open Perseid in Houston

🏡 Bunkhouse Hotels opens its first property in Houston, the 71-room Hotel Saint Augustine, featuring the flagship restaurant Perseid, led by Chef Aaron Bludorn, who previously helmed Café Boulud in NYC. Perseid opened on January 16 and offers a 118-seat bistro with Texas Gulf Coast and French-inspired cuisine, serving meals throughout the day and adding brunch on weekends. The group also plans to open Hotel Daphne in Houston's Museum District in fall, with 49 rooms and a new Jo's Coffee location targeted for winter 2025.

7 min

Combatting turnover: How hotels can improve retention in 2025

🛏 Cloudbeds' 2025 PMS User Experience report reveals a 40.5% average churn rate in the hospitality industry, with Canada at 28% and the US at 50%. From January to April 2024, Schmidt & Clark noted nearly 3 million people left leisure and hospitality roles, a 204% increase over the national average. High turnover rates are attributed to labor shortages, job demands, seasonality, lack of growth opportunities, and insufficient training. For instance, 38% of employees cited their experience with property management systems (PMS) as a factor in leaving their job. The Society for Human Resource Management indicates that the average cost to hire an employee is nearly $4,700, which can escalate to three to four times that amount depending on the position. The article suggests investing in training, fostering a positive culture, and offering competitive compensation to mitigate turnover. Cloudbeds' PMS is highlighted for reducing training time by 50%, saving 80% on manual processes, and streamlining staff management.

3 min

C-Level Execs Express Optimism During ALIS Despite Economic Headwinds

🏖️ C-level executives at the Americas Lodging Investment Summit (ALIS) in Los Angeles expressed optimism for the travel industry in interviews and panels, anticipating strong travel demand. Marriott International CEO Anthony Capuano highlighted sustained interest in travel and experiences across demographics. U.S. Travel Association CEO Geoff Freeman emphasized the industry must address obstacles due to high demand. AHLA President Rosanna Maietta highlighted the ease of travel and booking, while IHG CEO Jolyon Bulley cited strong airline indicators for future confidence. A recent Jones Lang LaSalle report suggests deal volume could increase by 15 to 25 percent this year, with expectations for a rise in transactions. CEOs, including Wyndham's Geoff Ballotti and Hilton's Chris Nassetta, anticipate an active transactions market. Capuano identified the availability of construction debt and labor market concerns as industry challenges for 2025.

1 min

Mike Deitemeyer Joins the Rockbridge Holdings Team

🏨 Mike Deitemeyer joined Rockbridge as Executive Vice President and President of its development company, focusing on the luxury and lifestyle segment with its newest acquisition, ZaZa Hotels and Resorts. Deitemeyer's experience includes operations, brand leadership, and over $1 billion in hospitality investments, particularly in Omni's resort space expansion. Rockbridge CEO Jimmy Merkel expressed trust and optimism in this partnership.

ADR en Hotelería: Estrategias Avanzadas para Maximizar Ingresos y Reservas Directas en 2025

💸 Hoteliers often believe increasing revenue only comes from raising rates or filling more rooms, yet a well-optimized Average Daily Rate (ADR) can boost profitability without sacrificing occupancy. The ADR is a strategic tool, not just a metric, indicating the effectiveness of a hotel's pricing strategy. In 2025, hotels mastering advanced pricing strategies and direct bookings will lead the market. For instance, a Madrid hotel with 100 rooms at 80% occupancy, generating €60,000 daily with an ADR of €600, outperforms a competitor with the same occupancy but only €48,000 in revenue due to a lower €480 ADR, resulting in an additional €4.3 million annually. An ADR increase from €180 to €260 during high-demand events like the Mobile World Congress in Barcelona can result in 20% more direct bookings without reducing occupancy. A boutique hotel in Sevilla increasing direct bookings by 25% within three months by integrating real-time price comparison tools and exclusive direct booking benefits showcases the importance of maintaining optimal ADR while boosting direct reservations.

2 min

SHR Tackles Hotel ‘Cart Abandonment’ with Embedded Booking Engine

🌱 HotelREZ, a hotel representation company, partners with Greengage to offer ECOsmart certification, demonstrating hotels’ commitment to sustainability. The partnership makes ECOsmart available to HotelREZ properties across the UK and Europe. Since 2020, ECOsmart has provided Bronze, Silver, Gold, or Platinum certifications, detailing environmental impacts like carbon footprint. HotelREZ integrates the certification into the REZtoMarket content platform and the Cvent tool, highlighting sustainability on consumer sites and GDS platforms. HotelREZ undergoes its own ECOsmart audit.

2 min

PAR Technology Launches PAR OPS for Smarter Restaurant Operations

🌳 HotelREZ, a hotel representation company, has partnered with Greengage to offer ECOsmart certification to its properties, enhancing their sustainability credentials. This initiative aims to meet the rising demand for sustainable travel and enable HotelREZ member properties to demonstrate their environmental commitments. ECOsmart, launched in 2020, rates properties on Bronze to Platinum scales, factoring carbon footprint and amenities like EV charging points. HotelREZ integrates this certification into various platforms, including REZtoMarket and GDS, aiding transparency for eco-conscious travelers. HotelREZ also undergoes its own ECOsmart audit, leading by example in the hospitality sector.

5 min

Why Your Hotel’s Booking Engine Is Failing – and What to Do About It

🏨 A h2c report reveals 78% of hoteliers believe their booking engines are outdated, with over 60% perceiving them as inadequate for supporting direct bookings. Key issues include poor user experience (UX), lack of optimization tools, and integration challenges. With over 55% of bookings now made on mobile devices, engines failing to optimize for mobile miss out on a significant audience. To improve, hoteliers should focus on modern UX design, leveraging optimization tools, mobile-first design, system integrations, and AI for personalization. Metrics like direct booking ratio, conversion rate, mobile booking share, abandonment rate, and guest satisfaction should be monitored to measure success.

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