Brand C-Level Execs Tout Impact of Cloud-Based Systems, AI
🏨 Major franchise companies leverage technology for differentiation and guest satisfaction. BWH Hotels collaborates with Tesla to install Universal Wall Connectors across North American hotels, aiming for international expansion. Choice Hotels International transitioned to Amazon Web Services, decommissioning 3,700 servers and retiring 300 applications. Hilton to offer mobile messaging system worldwide by 2024, already implemented at 5,000 properties. IHG Hotels & Resorts to introduce a GenAI-powered travel planning capability in IHG One Rewards mobile app by the end of 2024. Sonesta International Hotels Corporation advances One Sonesta technology projects for enhanced guest experience, including a new CRM system and upgraded WiFi at 170 hotels within 18 months.
Share
