Kristina Liebute

4 min

New hotel tech, same chaos: What usually goes wrong?

For hotel operators, changing tech is a big decision. It’s months of research, vendor calls, demos, stakeholder buy-in and budgeting. After putting in all that effort and finally making…

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4 min

6 things hoteliers can learn from serving at Wimbledon

A hotel lobby is a lot like Centre Court at Wimbledon. Both places handle high pressure, manage guest emotions and rely heavily on great teamwork. Wimbledon’s approach to service feels…

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6 min

What ChatGPT Operator means for hotel bookings

AI news is coming in hot – every single day. A new groundbreaking platform, feature, update. Well, sometimes it’s groundbreaking, and sometimes we’re yet to see how life and business…

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8 min

The ultimate guide to Revenue Management Systems (RMS)

Your shift at the hotel is over, it’s time to head home and get some rest. The next morning, everything looks great as every room is booked. But then it…

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7 min

Google’s new hotel ad bidding: Impact on your revenue

Google officially ended commission-based bidding for hotel ads as of February 20, 2025. In short, the way hoteliers pay for Google ads that generate bookings changed. What does this mean…

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