Tom Brown

From rooms to relationships The traditional hotel model treats guests as commodities. Financial success is tied to how many rooms are sold and how much additional revenue can be squeezed…

The most profitable hotels today are shifting towards total revenue management – increasing guest spend across every part of the property, from early check-ins to spa bookings.  In a recent…

Staffing is one of the biggest challenges hoteliers face today. Rising wages, a shrinking talent pool and the pressure to maintain profitability mean hotels need to do more with less.  …

Cybersecurity isn’t usually top of mind for hoteliers. But it should be. Protecting your guests’ data and your property’s systems isn’t just IT – it’s a shared, business-critical responsibility.  In…

Traditional wisdom will tell you that switching your hotel’s Property Management System (PMS) is about the most painful thing a hotelier can do. Your team is busy. Your property never…

Think back to the last time you checked into a hotel. If the experience involved queueing under fluorescent lights while staff juggled paperwork and ID scans, you’re not alone. In…

If you’re running a hotel, you need your technology to evolve as quickly as changing guest experiences and business needs. At Mews, we’re focused on creating hotel tech that helps…

Revenue Management Systems are nothing new – they’ve been around for decades. But it’s only in the last few years, with the introduction of smart tech and big data, that…

What does hotel technology mean to you? Spreadsheets and manual data entry, frustrating delays and endless clicking? Or do you think of sleek tablets and connected systems, of real-time insights…