Tom Brown

What are the HotelTechAwards?  Hotel Tech Report is the world’s most trusted forum for hospitality technology insights and reviews. Thousands of hoteliers visit the site every day to research and…

61% of consumers will spend more for personalized experiences. But if guests crave more tailored stays, how can hoteliers more easily deliver them?  Hospitality is an industry that revolves around…

6 ways that hotel technology creates human experiences  Our vision of hospitality is one where staff can focus on creating meaningful moments with guests, rather than getting bogged down by…

What are phishing attacks?  Phishing is a type of cybercrime that involves tricking people into giving away sensitive data or installing malware. Attackers use fraudulent emails, messages, phone calls or…

The evolution of hotel technology The hotel industry has seen rapid changes in technology over the past decade. Traditionally, hoteliers relied on manual processes and disconnected systems to manage reservations,…

Although the management of hotel groups provides bonus challenges like centralized operations, brand consistency and heightened security, it also brings opportunities for bigger customer reach, economies of scale and more…