Tom Brown

🏨 Mews focuses on enhancing hospitality by allowing staff to create meaningful moments with guests through technology that supports operational efficiency and human connection. Mews Kiosk simplifies check-ins/out, while automation captures guest preferences. Mews for Salesforce integrates PMS with CRM for personalized experiences. AI chatbots offer 24/7 support, maintaining brand voice warmth. Mews streamlines operations, improving time management and payment success. Mews supports sustainability through efficient data reporting, aligning with guest demands for eco-conscious stays.

🚬 Phishing in hospitality targets personal and financial data for financial gain, using emails, messages, and fake websites. Hotels are vulnerable due to the vast amount of valuable data they process. Protection measures include avoiding search engine logins, bookmarking official URLs, using strong passwords, employing password managers, enabling Two-Factor Authentication, setting up login alerts, scrutinizing email addresses, creating reporting plans, using Single-Sign-On, training teams, and fostering an environment for reporting incidents. Cybersecurity in hospitality is critical to protect against phishing attacks and preserve guest trust.

🏨 Over the past decade, hotel technology has evolved from manual, disconnected systems to integrated, AI-driven platforms like Atomize RMS and Mews PMS. Atomize utilizes AI for real-time, automated revenue management, shifting from reactive to proactive strategies. Mews PMS redefines property management systems with a focus on the entire guest journey through open API architecture. Integrating Atomize and Mews offers unified data, enhanced revenue optimization, improved guest experiences, operational efficiency, and scalability. The synergy of these platforms fosters a guest-centric mindset, leverages data as a strategic asset, and requires a culture of agility within the hospitality industry. This tech stack modernization aims to create more personalized, seamless, and memorable guest experiences, representing the new standard in hospitality.

🏨 In 2023, 31% of hospitality organizations experienced cyber-attacks with an average cost of $3.4 million per incident. Hotel technology must be cloud-native for security and management across properties. Automation and centralized operations streamline tasks, reducing human error. Automated rate management, using live and historic data, maximizes occupancy and revenue. Access to an integration marketplace allows custom tech stacks per property. Embracing sustainability can increase efficiency and attract eco-conscious travelers. Essential software for hotel groups includes PMS, RMS, POS, and space management systems.

☕ Harding Group uses Mews for managing multiple hospitality properties in Trolltunga, Norway since January 2024. Mews simplifies reservation management, enhances guest experiences with automated emails and plans for smart locks implementation. Staff training through Mews University is intuitive, likened to using a smartphone. Rate management is streamlined, allowing for pricing years ahead and automating payments with fewer errors. Mews is praised for its continual evolution, likened to upgrading from a Nokia 3310 to the newest iPhone.

💻 31% of hospitality organizations experienced a data breach in 2023. Cloud-native Property Management Systems (PMS) offer benefits such as mobile access, seamless payment integration with single-click actions, and the absence of connection fees for integrating with other hospitality tools. Advanced features like online check-in, self-serve kiosks, and digital room keys enhance guest experience and operational efficiency. Continuous product updates, role-based learning paths, and revenue maximization through the sale of various space types are advised. Two-factor authentication (2FA) and card tokenization ensure security, with SOC 2 and ISO 27001 certifications providing additional assurance. Regular analysis of performance data and metrics like RevPAG (revenue per available guest) is encouraged for business success.