29 January 2026 - 10 Minutes News for Hoteliers

1 min

Dream Downtown, By Hyatt appoints new GM

🏨 Munir Salem has been appointed as the general manager of Hyatt's Dream Downtown hotel in New York City, located between Chelsea and the Meatpacking District. With over 25 years of experience, Salem's career includes leadership roles in the Middle East, Asia, and the U.S., notably at Hyatt Regency and Andaz Xiamen in China. Most recently, he was the hotel manager at Thompson Central Park New York. Salem aims to enhance the guest experience while maintaining the hotel's unique character.

9 min

Travel Tech Essentialist #195: Essence

📈 Meta's $2B Manus acquisition faces competition as Anthropic's AI-built Claude Code launches in 10 days, boasting 95% cost savings and 92% quicker timelines. Ethan Mollick's Penn experiment exemplifies AI's efficiency, compressing months-long startup tasks into four days. OpenAI introduces a 4% Shopify fee starting January 26, increasing costs to over $7 per $100 order. Meanwhile, OpenAI anticipates $14B cash burn by 2026, with Anthropic targeting $20B-$26B ARR by the same year.

1 min

IHG selects Oracle OPERA cloud management system for the Americas, EMEAA

💻 Oracle’s OPERA Cloud platform approved by IHG Hotels & Resorts as a property management system for America and EMEAA regions. This approval allows franchisees to choose tech solutions aligning with their needs. OPERA Cloud standardizes operations for enhanced guest interactions. Alex Alt of Oracle highlighted data-driven decision-making benefits, while Jolie Fleming of IHG emphasized its advanced capabilities for performance. Oracle has over 45 years of experience in hospitality tech.

3 min

The Question You Answer Five Times a Day

💬 Who? Owners, managers, hosts, or property operators. When? Weekly and monthly checks. Where? Hotels, B&Bs, vacation rentals. What? Identify and eliminate repeat guest questions. How? Spend 15 minutes identifying and 1 hour fixing the most frequent questions. Common questions include access codes, WiFi, TV instructions, and parking. Provide pre-arrival info, clear signage, and concise messages. If issues like slow WiFi can't be fixed, acknowledge them proactively to prevent complaints. Verify the solution weekly and adjust monthly.

1 min

Cost Outlook Winter 25/Spring 26

📈 Tariff overview and macroeconomic outlook, inflation insights by commodity category, and analysis of produce, service, equipment, and supplies are included in this bi-annual market data report.

1 min

Sonesta Announces Affiliation of Four MOD Collection by Sonesta Hotels With Exploria Resorts

🏨 Sonesta International Hotels Corporation announced the affiliation of four MOD Collection by Sonesta properties in January 2026. These properties include Pocono Mountain Villas in East Stroudsburg, PA; New Smyrna Waves in New Smyrna Beach, FL; Grand Seas in Daytona Beach, FL; and Summer Bay in Orlando, FL, adding 1,564 keys to Sonesta's portfolio. Sonesta introduced MOD Collection in June 2023. Currently, nine MOD hotels operate in North America, including in Alberta, California, Florida, Massachusetts, Illinois, Pennsylvania, and Texas.

3 min

Four Seasons Celebrates 65th Anniversary

🏨 Four Seasons celebrates its 65th anniversary and plans strategic global expansion. Founded in 1961 by Isadore Sharp, the company now operates 135 hotels and 61 residences in 47 countries. Future openings in 2026 include Cartagena, Santa Barbara, and Venice. It will debut in Vietnam's Hanoi and return to Berlin and Brazil. Four Seasons manages 61 residential properties in 20 countries, with 65% of its pipeline including residential components.

1 min

Thompson Hotels Announces Partnership With BERO

🍻 Thompson Hotels partners with BERO, an alcohol-free beer by Tom Holland, for a year-long collaboration starting in 2026. This includes product integration, events, and content across U.S. locations like Austin. Aimed at wellness-focused guests, the partnership offers non-alcoholic options from check-in to community events. Initiatives kick off with a Dry January activation. Amar Lalvani of Hyatt highlights the collaboration’s alignment with cultural and lifestyle experiences.

1 min

Accor appoints chief franchise officer for Premium, Midscale and Economy Division

📈 Accor appoints Leire Leoz as chief franchise officer for its Premium, Midscale, and Economy division, effective February 2nd. Leoz will optimize franchise operations and report to Jean-Jacques Morin, group deputy CEO. Her responsibilities include enhancing franchised hotel success and refining processes. Leoz previously served as VP, owner & partner relations for EMEA at Marriott International, with roles at Starwood Hotels & Resorts and InterContinental Hotels Group.

2 min

Radisson opens resort and residences in Tenerife

🏨 Radisson Hotel Group opened the Radisson Resort and Residences Tenerife in Puerto de la Cruz, on Tenerife's northern coast. The property, near the historic town center, offers 241 rooms and residences with views of Mount Teide. Facilities include an outdoor pool, a wellness center, seven event spaces, Tremor Restaurant, and the Magma Pool Bar. Key attractions nearby are Lago Martiánez and the La Orotava Botanical Garden. This expansion emphasizes Radisson's focus on premium resort destinations.

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