Martin Green

🥣 Michelin starred chef Stéphane Décotterd offers a healthy trout recipe from Le Bistro at Maison Décotterd on Glion campus. The trout, sourced from Chamby, is steamed using a unique technique between two plates. The recipe serves 4, with ingredients like 250g fish stock, 250g full cream, 100g hazelnut kernels, and vegetable garnish including 1 broccoli and 1 small leek. Oven temperature is set to 160°C for roasting hazelnuts, and cooking time for trout is 4-5 minutes.

🌎 Ben McCormick, a features writer for The Insider, seized the chance to visit Casa Arsha, a sustainable retreat in Mexico run by Glion alumni Raisha Gargari and Arnaud Quiska. Traveling via British Airways Boeing 777 to Cancún International Airport, he then diverted from the usual tourist path to Mérida, Yucatán’s state capital, by boarding the new Tren Maya railway. Casa Arsha offers an escape from urban life and is evolving from an Airbnb model to a boutique hotel due to challenges in maintaining luxury service standards. The retreat is solar-powered with plans to install a wind turbine, and the owners are also expanding their landholdings in anticipation of growing tourist demand. Nearby attractions include seafood restaurants, a cenote, Mayan ruins, and the vibrant city of Mérida.

🌸 Sakura season celebrated in Japan signifies renewal, peace, and friendship, typically occurring between March and April. Tokyo's Ueno Park is a prime viewing location. The Hotel New Otani Tokyo offers proximity to cherry blossoms with a 400-year-old Japanese Garden. Amanemu resort in Ago Bay provides an exclusive onsen experience alongside cultural activities. Gora Kadan in Hakone offers traditional Japanese hospitality with hot springs and kaiseki meals. Sushi Shin by Miyakawa in the Mandarin Oriental Tokyo allows guests to interact with chefs and features ancient woodwork techniques. Wellness trends like head spas, exemplified by Hitotoki Head Spa, offer relaxation and treatments for head and soul. Hospitality careers in Japan require skills such as interpersonal communication, multicultural understanding, organizational proficiency, customer service excellence, and leadership abilities. Hospitality degrees from institutions like Glion can pave the way for success in the industry.

🏢 Luxury industry customers pay $15,000 for an Hermès bag for the feeling, not practicality. The luxury sector faces challenges with generational shifts, such as less brand loyalty among GenZ. To engage new consumers, luxury brands build communities and use storytelling. Hermès' HermèsFit gym toured internationally, including the US, Japan, Singapore, France, and China, blending fitness with fashion. Luxury brands also aim to enhance in-store and online customer experience to turn customers into brand ambassadors. Miriam Palà, with a decade of Customer Experience expertise, emphasizes empathy, shared corporate responsibility, and employee autonomy to succeed in Customer Experience strategies.