Anders Johansson

4 min

How to Rebuild RM Around Profit, Decisions, and the Guest

Kill #1: “The spreadsheet RM can just become a strategist” What to kill The automatic promotion path from reservations → RM → “strategist.” Being brilliant at fences, pace reports, and…

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3 min

Top-Down vs. Bottom-Up Analytics: How to Drive Real Insights

The Detective: Understanding Top-Down Analytics Top-down analytics is the practice of monitoring your business’s health through Key Performance Indicators (KPIs) presented on dashboards. It’s about spotting trends, identifying anomalies, and…

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4 min

Guest-First Leadership: The New Role of the GM

Brief History: How We Got Here Era of the “Generalist GM” (pre-silo) — final authority on most decisions One property, one P&L, one boss. The GM set rates in conjunction…

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2 min

Why Do Guests Still Hate Check-In? A Frank Conversation.

Dear Hoteliers: I’m Tired, Not Difficult. Here’s Why Your Check-In Drains Me. 1) It takes too long—and I can’t see why. I’ve already booked, paid, and told you when I’d…

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6 min

Your Hotel Isn’t a Tech Company, but it’s Time to Act Like One.

The Core Problem: Drowning in Data, Starved for Truth The greatest obstacle preventing a hotel from operating with the agility of a tech company is internal friction. While external market…

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6 min

Stop Managing Siloes. Start Staging the Guest Journey.

Our New Action Plan: 5 Stages to Orchestrate the Guest Experience Our new operational map provides a clear path forward for the industry. Each stage has a defined mission and…

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5 min

Outsource the Task, Not the Guest: Managing Hotel Guests with Partners

The Five Stages The guest journey itself is deceptively simple: Attract – make the right travelers aware of your hotel. Capture – convert interest into a reservation at the right…

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5 min

Two Models for Organizing Your Hotel’s Commercial Team

Model 1: The Commercial Director (Unifying the Big Three) This model is a significant step forward from the siloed structures of the past. Instead of operating independently and often at…

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3 min

AI Won’t Replace Revenue Managers—But It Will Expose the Weak Ones

Embrace Automation, Elevate Strategy For decades, revenue managers have been stuck in a cycle of spreadsheets and repetitive reporting. Hours spent pulling numbers, checking competitor rates, and adjusting inventory defined…

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10 min

Create a sense of belonging: How to build a hotel brand that lasts

Creating a sense of community is crucial. While a hotel’s actions are essential, the most powerful differentiator is often the other guests staying there. Ultimately, a brand is defined by…

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How to Rebuild RM Around Profit, Decisions, and the Guest

Top-Down vs. Bottom-Up Analytics: How to Drive Real Insights

Guest-First Leadership: The New Role of the GM

Why Do Guests Still Hate Check-In? A Frank Conversation.

Your Hotel Isn’t a Tech Company, but it’s Time to Act Like One.

Stop Managing Siloes. Start Staging the Guest Journey.

Outsource the Task, Not the Guest: Managing Hotel Guests with Partners

Two Models for Organizing Your Hotel’s Commercial Team

AI Won’t Replace Revenue Managers—But It Will Expose the Weak Ones

Create a sense of belonging: How to build a hotel brand that lasts

Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ

The Practical Guide to Hotel Automation

2025 SOCIETIES Quaterly 3

RateGain Launches SoHo: AI-Powered Social Platform Designed to Redefine Hotel Guest Engagement

Building Trust & The Network Effect in Hospitality – Andrew Arthurs

What I Learned About “Speaking Owner” as a Hotel GM – Shanell Marinuzzi

7 powerful shifts driving the Middle East’s travel boom

The five developments driving the evolution of U.S. OTAs

Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ

The Practical Guide to Hotel Automation

2025 SOCIETIES Quaterly 3

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