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10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
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    • 🇮🇹 Italian
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Posts by author

Anders Johansson

122 posts
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  • 9 min

The Hotel CEO’s Playbook: Mastering the Six Core Responsibilities

  • Anders Johansson
  • 23 October 2025
Responsibility 1: Setting the Direction – The North Star Everything starts with the guest. As CEO, your most fundamental responsibility is to set the company’s direction by clearly defining who…
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  • 3 min

Clarity Reveals Waste Along the Guest Journey

  • Anders Johansson
  • 21 October 2025
Waste When We Attract Every guest journey starts long before check-in — when someone begins imagining a stay. Here, waste appears as misdirected marketing: campaigns that target everyone, not the…
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  • 7 min

Why HR is Your Hotel’s Key to Productivity & Growth

  • Anders Johansson
  • 16 October 2025
Myth #1: “Productivity is for the GM and Department Heads. HR Handles the Paperwork.” In most hotels, this is the default setting. The Head of Housekeeping is judged on the…
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  • 8 min

How Hotel Leaders Can Stop Firefighting and Start Winning

  • Anders Johansson
  • 14 October 2025
Villain #1: Inertia (“But this is how we’ve always done it.”) Of all the villains that keep us stuck, Inertia is the most comfortable and familiar. It’s the voice that…
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  • 5 min

Win the Talent Game: Hire, Keep, and Grow Great People

  • Anders Johansson
  • 9 October 2025
Diagnose the Problem The pain. Last-minute hiring, schedule chaos, and overwhelmed supervisors all point to one root cause: the absence of a shared, timely picture of demand, labor, and skills.…
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  • 4 min

AI Won’t Fix Your Silos: Who to Keep and Who to Outsource

  • Anders Johansson
  • 7 October 2025
The Rise of AI in Revenue Management Revenue management involves two key components: the strategic brain that crafts long-term commercial strategies and the operational tasks that execute daily tactical work. AI now…
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  • 4 min

How to Rebuild RM Around Profit, Decisions, and the Guest

  • Anders Johansson
  • 2 October 2025
Kill #1: “The spreadsheet RM can just become a strategist” What to kill The automatic promotion path from reservations → RM → “strategist.” Being brilliant at fences, pace reports, and…
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  • 3 min

Top-Down vs. Bottom-Up Analytics: How to Drive Real Insights

  • Anders Johansson
  • 30 September 2025
The Detective: Understanding Top-Down Analytics Top-down analytics is the practice of monitoring your business’s health through Key Performance Indicators (KPIs) presented on dashboards. It’s about spotting trends, identifying anomalies, and…
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  • 4 min

Guest-First Leadership: The New Role of the GM

  • Anders Johansson
  • 25 September 2025
Brief History: How We Got Here Era of the “Generalist GM” (pre-silo) — final authority on most decisions One property, one P&L, one boss. The GM set rates in conjunction…
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  • 2 min

Why Do Guests Still Hate Check-In? A Frank Conversation.

  • Anders Johansson
  • 23 September 2025
Dear Hoteliers: I’m Tired, Not Difficult. Here’s Why Your Check-In Drains Me. 1) It takes too long—and I can’t see why. I’ve already booked, paid, and told you when I’d…
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