Anders Johansson

9 min

The Hotel CEO’s Playbook: Mastering the Six Core Responsibilities

Responsibility 1: Setting the Direction – The North Star Everything starts with the guest. As CEO, your most fundamental responsibility is to set the company’s direction by clearly defining who…

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3 min

Clarity Reveals Waste Along the Guest Journey

Waste When We Attract Every guest journey starts long before check-in — when someone begins imagining a stay. Here, waste appears as misdirected marketing: campaigns that target everyone, not the…

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7 min

Why HR is Your Hotel’s Key to Productivity & Growth

Myth #1: “Productivity is for the GM and Department Heads. HR Handles the Paperwork.” In most hotels, this is the default setting. The Head of Housekeeping is judged on the…

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8 min

How Hotel Leaders Can Stop Firefighting and Start Winning

Villain #1: Inertia (“But this is how we’ve always done it.”) Of all the villains that keep us stuck, Inertia is the most comfortable and familiar. It’s the voice that…

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5 min

Win the Talent Game: Hire, Keep, and Grow Great People

Diagnose the Problem The pain. Last-minute hiring, schedule chaos, and overwhelmed supervisors all point to one root cause: the absence of a shared, timely picture of demand, labor, and skills.…

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4 min

AI Won’t Fix Your Silos: Who to Keep and Who to Outsource

The Rise of AI in Revenue Management Revenue management involves two key components: the strategic brain that crafts long-term commercial strategies and the operational tasks that execute daily tactical work. AI now…

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4 min

How to Rebuild RM Around Profit, Decisions, and the Guest

Kill #1: “The spreadsheet RM can just become a strategist” What to kill The automatic promotion path from reservations → RM → “strategist.” Being brilliant at fences, pace reports, and…

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3 min

Top-Down vs. Bottom-Up Analytics: How to Drive Real Insights

The Detective: Understanding Top-Down Analytics Top-down analytics is the practice of monitoring your business’s health through Key Performance Indicators (KPIs) presented on dashboards. It’s about spotting trends, identifying anomalies, and…

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4 min

Guest-First Leadership: The New Role of the GM

Brief History: How We Got Here Era of the “Generalist GM” (pre-silo) — final authority on most decisions One property, one P&L, one boss. The GM set rates in conjunction…

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2 min

Why Do Guests Still Hate Check-In? A Frank Conversation.

Dear Hoteliers: I’m Tired, Not Difficult. Here’s Why Your Check-In Drains Me. 1) It takes too long—and I can’t see why. I’ve already booked, paid, and told you when I’d…

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The Hotel CEO’s Playbook: Mastering the Six Core Responsibilities

Clarity Reveals Waste Along the Guest Journey

Why HR is Your Hotel’s Key to Productivity & Growth

How Hotel Leaders Can Stop Firefighting and Start Winning

Win the Talent Game: Hire, Keep, and Grow Great People

AI Won’t Fix Your Silos: Who to Keep and Who to Outsource

How to Rebuild RM Around Profit, Decisions, and the Guest

Top-Down vs. Bottom-Up Analytics: How to Drive Real Insights

Guest-First Leadership: The New Role of the GM

Why Do Guests Still Hate Check-In? A Frank Conversation.

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#luxurybranding #visualidentity #digitalpresence #aestheticsofluxury #brandstrategy #luxury #luxuryhospitality | Margot Zenina

Wunder Werkz chooses “humble materials” for Semiprecious bar in Denver

Leading Through a Firestorm – Gregory Day, Malibu Beach Inn

What does exceptional hospitality look like today? Download SOCIETIES Magazine

Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ

The Practical Guide to Hotel Automation

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