Anders Johansson

In Part 2, we explore how BI enhances revenue generation and cost management from when guests arrive through their departure and beyond. The arrival, stay, departure, and post-stay phases present numerous opportunities to optimize operations, personalize…

To analyze revenue and costs effectively through the guest journey, you need Business Intelligence (BI) tools that empower hotel commercial teams and management by providing real-time data analytics, actionable insights, and…

To add value and create memorable experiences, hotels should immerse their guests in the festive Christmas spirit throughout their stay. This goes beyond standard decorations and involves crafting unique offerings…

By mastering the hotel P&L statement, commercial teams can gain valuable insights into costs, profit margins, and financial trends. This knowledge helps them make data-driven decisions to boost revenue and…

This blog post will explore three critical hygiene factors that can make or break a guest’s experience: Sustainability, Digitalization, and Comfort. These elements are no longer optional or differentiators; guests…

The hospitality industry thrives on creating memorable experiences that delight guests and build loyalty. The hotel general manager (GM) plays a crucial role in this mission, guiding the hotel’s vision…

Efficiency and collaboration are vital to delivering exceptional guest experiences in hotels. Guests now expect seamless service, personalized interactions, and prompt responses to their needs. To meet rising expectations, hotels…