Your Guest Journey Is Wrong: Here’s the 5-Step Fix from Elon Musk
Love him or question him, there’s no denying that Elon Musk is one of the most disruptive figures of our time. While his public persona often sparks debate, if you…
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Posts by author
Anders Johansson
122 posts
Managing the Guest Journey: 5 Steps Every Hotel Must Master
Hospitality is one of humanity’s oldest professions. For thousands of years, travelers have sought lodging that fulfills core human needs: comfort, safety, convenience, and belonging. Every successful hotel understands that…
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One Card, Not Big Data: A Hotel’s Guide to Guest Loyalty and Profits
The Net Promoter Score (NPS) is one of the most widely used—and fiercely debated—metrics in business today. There has been a lot of discussion about its effectiveness, and for good…
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The Three Imperatives: A New Playbook for Hotel Commercial Leaders
For hotel commercial leaders, the current market feels like sailing on deceptively calm seas. The waves of post-pandemic “revenge travel” have subsided into a steady tide of demand. Still, powerful,…
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How many people lie to you as a CEO every day?
Artificial Intelligence (AI) has evolved from a futuristic concept to a vital business partner, providing trustworthy, data-driven insights that leaders need to make informed decisions. This blog will explore AI’s…
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3 Ways Revenue Management Lifts The Guest Experience in a Small Hotel
For boutique and independent hoteliers, hospitality isn’t just a business—it’s a passion. You’re passionate about crafting unique and memorable experiences, as well as forming genuine connections with your guests. So,…
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Three Actions for Hoteliers to Leverage Emerging Travel Trends
The hospitality landscape is rife with buzzwords: “bleisure,” “coolcations,” and “work-from-anywhere” are the talk of the town. Yet, for many hoteliers, these conversations are failing to translate into tangible results.…
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The Old Rules of Revenue Management Are Dead
Hotel revenue management has long been relying on complex spreadsheets, occupancy charts, and the relentless push to “fill the rooms.” Many view it as a tactical, joyless task, focused on…
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Stop Drowning in Data: Why Hotel RM Needs to Be Smarter and Simpler
Your true enemy isn’t competition; it’s complexity. We chase every new metric, integrate each new platform, and collect every possible data point, believing that more information will result in better…
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8 Signs Your Hotel’s Outdated Tech Is Costing You Guests
Imagine your guest, Sarah, arriving at your hotel after a long trip. She’s eager to drop her bags and relax in her room. However, as she nears the front desk,…
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