Anders Johansson

In this article, we’ll explore three KPIs that, when analyzed and acted upon, help achieve these goals. These KPIs are: NetRevPAR (Net Revenue per Available Room) Flowthrough RGI (Revenue Generation…

Many hoteliers need help defining operational efficiency for their property. They recognize that “efficiency” is desirable—resulting in fewer errors, less wasted time, and happier guests—but often find it challenging to…

In Part 2, we explore how BI enhances revenue generation and cost management from when guests arrive through their departure and beyond. The arrival, stay, departure, and post-stay phases present numerous opportunities to optimize operations, personalize…

To analyze revenue and costs effectively through the guest journey, you need Business Intelligence (BI) tools that empower hotel commercial teams and management by providing real-time data analytics, actionable insights, and…

To add value and create memorable experiences, hotels should immerse their guests in the festive Christmas spirit throughout their stay. This goes beyond standard decorations and involves crafting unique offerings…

By mastering the hotel P&L statement, commercial teams can gain valuable insights into costs, profit margins, and financial trends. This knowledge helps them make data-driven decisions to boost revenue and…

This blog post will explore three critical hygiene factors that can make or break a guest’s experience: Sustainability, Digitalization, and Comfort. These elements are no longer optional or differentiators; guests…

The hospitality industry thrives on creating memorable experiences that delight guests and build loyalty. The hotel general manager (GM) plays a crucial role in this mission, guiding the hotel’s vision…